Video Error in LMS Jun 17, 2020 By Baker Hughes When playing a video (.mp4) in Rise 360 works just fine, but after exporting and testing it on LMS, I get an error message. I have tried deleting the video block, and creating a new video block and uploading the renamed mp4 file again but that did not work. Video_error.jpg
Karl Muller almost 4 years ago06/17/20 at 9:01 pm (UTC) These issues could be causing the problem: Very long file name Spaces in the file name Special characters in the file name
Alyssa Gomez Staff almost 4 years ago06/18/20 at 2:08 pm (UTC) Hi Katie! If you are still getting stuck, we'd love to step in and help. You can send us your MP4 video file by opening a case, and we'll test it from our side.
2 Replies
These issues could be causing the problem:
Hi Katie!
If you are still getting stuck, we'd love to step in and help. You can send us your MP4 video file by opening a case, and we'll test it from our side.
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