video uploading error

Jun 12, 2020

Hi!

I am getting an error message when trying to upload an mp4 file. Everything was fine yesterday but today I can't upload any file.

How can I fix it?

1 Reply
Alyssa Gomez

Hi Alexey!

Sorry you're having trouble uploading a video file. Can you tell me more about what's going on?

  • What web browser are you using?
  • Can you successfully upload the video if you use a different browser?
  • Does this problem happen with all video files or just one in particular?

If you can share a copy of your video file with us here, that would be helpful!

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