I keep having this issue today where I am not able to work on Rise as it keeps giving me "Your Computer is Offline" error. I am working from Chrome browser. I am able to get in at times and do a few of minutes of work until it kicks me out again. Any help or insight would certainly be appreciated, thank you!
Hello, Jizell. I'm so sorry for the trouble -- we're investigating some degraded performance in Rise 360 right now. Please check out our status page where you can stay up to date. We'll keep you updated there. Thank you!
Yes, I'm experiencing the same thing again today. Only for me it keeps unexpectedly refreshing my screen in the middle of things. I've lost work several times because it refreshes and loses what I typed (even a photo I was in the middle of loading disappeared once). It's getting really annoying but I have to do this work!
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Hello, Jizell. I'm so sorry for the trouble -- we're investigating some degraded performance in Rise 360 right now. Please check out our status page where you can stay up to date. We'll keep you updated there. Thank you!
Great, thank you!
Rise 360 is working normally again, and we're monitoring performance. Let us know if you're still having trouble!
Thanks so much for your response!
I am receiving the same error. Thanks in advance for looking into this!
Same here.
Same issue for our team.
The status page isn't showing any downtime. I am using Edge Browser and the issue is with Rise.
Hi everyone! Thank you for bringing this up. Our team is currently investigating degraded performance in Rise 360.
We're so sorry for the trouble and we'll keep you updated on our Status page here.
I can get in now. Thanks.
We are still getting the "Your Computer is Offline" error.
Thank you, Karl. We're investigating this further, and we'll keep you posted on our progress!
Chiming in to say that I'm experiencing this as well.
Hi Leah! We are so sorry that this is happening. This is currently being investigated by our team.
We'll keep everyone updated on our status page.
Hi everyone! This has been fixed. Thank you all for your patience! Let us know if you're still having problems!
This problem seems to be back. It keeps going offline then coming back.
I am also experiencing this issue.
Yes, I'm experiencing the same thing again today. Only for me it keeps unexpectedly refreshing my screen in the middle of things. I've lost work several times because it refreshes and loses what I typed (even a photo I was in the middle of loading disappeared once). It's getting really annoying but I have to do this work!
This is also what's happening to me I do something then it goes offline and then comes back online but my work is lost. Not usable at the moment.
I apologize this is happening again, everyone! We're seeing the same thing, and we'll keep you posted on our status page here.
This issue is now resolved -- please let us know if you run into this again!