Hi Ihave successfukky embedded a survey monkey into an embedd block. It works fine on the laptop and when it completes the survey send the responses throuh to Survey Monkey. However on a mobile device i can see the survey logo and title but none of the questions appear and I cannot scroll in the frame.
Anything you post here in the ELH community will be public, but if you need to share it privately our Support Engineers are always happy to take a look. You can reach the team by submitting a case here.
Hi,
It is not in a deleted folder, but a folder named SBD.
I can open the course in an incognito window and it opens on a mobile with the original link. I just cant see the survey on the mobile to scroll through it and complete it. All I can see is the survey heading.
Regards
Matt Francis
National Training Manager
Hand Tools, Accessories & Storage
Stanley Black & Decker, Inc. ANZ
Level 2, 810 Whitehorse Road
Box Hill, Victoria 3128
I tested the course on my mobile device, and I also was not able to see the survey questions or scroll in the frame. Let me get this to my team to see how we can help. I'll keep you posted on any new information I receive!
13 Replies
Can I share without being public.
Get Outlook for iOS
Hi Matthew,
Anything you post here in the ELH community will be public, but if you need to share it privately our Support Engineers are always happy to take a look. You can reach the team by submitting a case here.
Hi,OK I’ve done a cut back, and it still does the same thing.
https://rise.articulate.com/share/0YpxNPBTE4QHDggtT
Hi Matthew!
I tried viewing your Share link, and it appears to be a broken link.
Could you try again by copying the entire link in the field and pasting it in a new reply? Thanks!
Hi, not sure what happened. Try this
https://rise.articulate.com/share/0YpxNPBTE4QHDggtT
Thanks, Matthew. It looks like there may be an issue with your Rise course itself that is causing the "Share" link to be broken.
I'm going to have our team take a closer look at your course. What is the course title?
Hi. The course name is Copy of Max Impact.
Get Outlook for iOS
Hi the course name is “Copy of Max Impact”
Thanks, Matthew. I'm going to take some time to look into this, and I'll reach back out as soon as I have more to share!
Hi again, Matthew!
Is your "Copy of Max Impact" course in the deleted courses folder, by chance?
If not, try opening your share link in a Chrome incognito window. Here's how:
Are you able to view the course when you open it that way?
Hi,
It is not in a deleted folder, but a folder named SBD.
I can open the course in an incognito window and it opens on a mobile with the original link. I just cant see the survey on the mobile to scroll through it and complete it. All I can see is the survey heading.
Regards
Matt Francis
National Training Manager
Hand Tools, Accessories & Storage
Stanley Black & Decker, Inc. ANZ
Level 2, 810 Whitehorse Road
Box Hill, Victoria 3128
P.O. Box 4006, Box Hill South VIC 3128
T: +61 3 8669 5200 M: +61 434 256 376
matthew.francis@sbdinc.com
www.stanleyblackanddecker.com
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Thanks, Matthew! I finally was able to open your course using this share link: https://rise.articulate.com/share/0YpxNPBTE4QHDggtT_wQZRYXL7_VBWzH
I tested the course on my mobile device, and I also was not able to see the survey questions or scroll in the frame. Let me get this to my team to see how we can help. I'll keep you posted on any new information I receive!
Hi, everyone!
I wanted to circle back here to share an update — we're no longer seeing an issue where embedded forms won't scroll correctly on iOS devices.
If you are still seeing this issue on your side, please let us know! We'll take a closer look.
This discussion is closed. You can start a new discussion or contact Articulate Support.