"Our users are still experiencing this on all devices and browsers. It is random and periodic. It does not happen due to internet connecti..."

"Clearing the cache on the browser resolves the issues and allows the user to move forward. Getting the learners to actually do this is an..."

"There has been no resolution besides removing code from the published code and reuploading to where the course is being hosted."

"This is happening in Storyline courses and we only a couple courses in Rise that have embedded Storyline courses, and actually I do not k..."

"There is actually a trick to this. You have zip the folder within in Articulate, then extract the folder, follow directions a..."

"I agree. Just trying to confirm it is happening across browsers as I have been working with Articulate support for a while on this issue ..."

"Which LMS are you using? "

"Hello Michael, This is still affecting learners on a daily basis. It has not decreased at all. Despite working with an Articulate senior ..."

"Hello James, I find it ridiculous we have to put our own code in published files to fix a known issue Articulate refuses to fix, but than..."

"Hello Luciana, Working with support was not helpful. Please, escalate this issue and remove this non-working feature."

"This is what Articulate Support is saying. They do not seem to understand this is a bug with the feature and it does not work correctly: ..."

"The issue has not been resolved. I was disappointed to see another update go out and nothing done about this. As stated above it is happe..."

"Articulate users at American Airlines are also running into this issue. It is widespread across devices, browsers and courses. Please loo..."

"Hello, What was the outcome of this issue. We are getting reports by many users that our courses created in Articulate with embedded vide..."