Forum Discussion
You are offline. Trying to reconnect... message when viewing course on LMS
Hi there. We are encountering circumstances where folks are viewing SL courses on our LMS and get this message. If they close out of the course and relaunch it doesn't seem to be tracking their progress and making them start over.
Has anyone seen this before and know where the issue might be?
Thanks,
Deanna
Hi, everyone!
I have some great news to share. We just released another update for Storyline 360. In Update 76, we’ve included important fixes and new features!
One enhancement we’ve included:
The lost connectivity alert is now optional. Turn it on in the player properties.
To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
We are finding a similar issue (using SumTotal LMS).
Learners see this alert even when there is no connectivity issue. When they reload modules, even if connection is secure, they will see this alert on the same screen they originally encountered it and cannot progress.
They get stuck on the screen and cannot get rid of the alert. We are having to do a lot of manual resetting and forcing learners to retake modules multiple times.
Hi John,
Just a quick note that replying via email includes your signature here so you are welcome to edit the post and remove that information if you wish!
@articular: you have integrated an error by design (this is not a simple bug)
please make storyline again compatible typical LMS webserver (with high load)There have been a number of comments in this thread about pre-loading. We were able to get courses to work in our problem instance by adding <script src="html5/data/js/xxxxxxxx.js"></script> tags into story.html for each of the .js files in the course. We put them immediately following the <script> tag for bootstrapper.min.js. This can be somewhat painful because some courses have a lot of .js files in html/data/js, but the alternative (courses that don't work) is also rather painful.
Hello James,
I find it ridiculous we have to put our own code in published files to fix a known issue Articulate refuses to fix, but thank you for sharing. Are you using SumTotal LMS or a different LMS? Articulate thinks the issue is with SumTotal but I am wondering if that is the only LMS this is happening on.
We were able to get courses to work in our problem instance by adding <script src="html5/data/js/xxxxxxxx.js"></script> tags into story.html for each of the .js files in the course
with this important information, the developer of articulate should find the error quickly
Earlier today we were given this response by Articulate:
"Rest assured, this feature has been thoroughly tested by the Product team prior to its release. After receiving reports of issues with this feature, our Product team had worked with multiple customers and through exhaustive tests we have confirmed that the feature works as designed.
Currently, the customer examples we’ve tested and monitored can’t reproduce the issue and that if it’s consistent for you, then we need your help to get reproduction steps.
We believe that the learners who experienced the issue were in a state where an asset was not being delivered either because of Internet speed or something related to the delivery of the asset from the server."
Everything I have found here sounds as though Articulate is aware that this is a bug - So I was not expecting a response that this is working as expected.
they really don't seem to get it - such a problem* can't be fixed with this kind of test - the only thing that really helps is a complete code review of the preloader
* very rarely occurring
Hi, everyone!
I have some great news to share. We just released another update for Storyline 360. In Update 76, we’ve included important fixes and new features!
One enhancement we’ve included:
The lost connectivity alert is now optional. Turn it on in the player properties.
To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
Can you please add a feature like this to Rise? When a user gets disconnected in Rise they unfortunately can keep going through the whole course.
Hello Will!
I'll go ahead and file a feature request for Rise! We'll keep you updated if it makes it on our feature roadmap.
Hi Deanna, and thanks for reaching out!
Projects published with Storyline 360 Version 3.69.28997.0, or later, will automatically include this lost connectivity alert, which notifies learners when they lose their internet connection or when an LMS statement fails to record.
The LMS statement keeps attempting to record until the learner's network connection is restored. When the LMS statement is successfully recorded, the learner can continue taking the course. Have the learners attempted to restore the internet connection prior to exiting the course and relaunching?
Please let me know if you have additional questions on this!
Hi all, I'm getting this message even though I have internet connection. I'm using Moodle. Any ideas? I've cleared my browser to cache to no avail.
Thanks Chris
Hi all, I'm getting the same message even though I clearly haven't lost internet connection which then leaves only one cause (LMS statement fails to record) Has anyone got any advice on how to resolve this?
Thanks Chris
We are connected to the internet and still having the same message.
