"Thank you Leslie for quickly responding, and sorry for taking the time to reply.  I am familiar and thankful for the tutorials you menti..."

"Thank you for addressing and solving this issue so quickly. As a relatively new user, it's very assuring."

"Thank you Tamara and you're right -  indeed the problem is with v44. Hope it will be solved very quickly"

"Thank you both. I indeed use Storyline 2 and downloaded Update 5.  First of all, after writing here I realized that the letters do appear..."