problem in viewing storyline 2 on chrome

Thank you Tamara and you're right -  indeed the problem is with v44.

Hope it will be solved very quickly

Thanks for linking the threads. If you have a .story file for us to take a look at, that would be great.

I've alerted our team as well.

Hi Leslie.

Thanks for getting back to us. We aren't having problems on any one specific file, it's a global issue. We have a very large number of interactions  (50+) up on the web in all sorts of places that we have built over the last few years. Some are storyline 1 output some are storyline 2. They all worked yesterday in Chrome (before we updated to v44). Now none work on chrome apart from in browsers that haven't been updated.

One point to note that it is the html5 output that is affected- I have a few old ones where I direct to the flash file and they work fine. They all work ok in firefox.

Hi Tamara! Since I sent that message, our team has been able to reproduce the issue and is currently looking into it. The Chrome update seems to have affected the HTML5 output for all of our products.

Oh no, sounds like a busy day for articulate HQ! We eagerly await the fix.

(FYI, we have non-articulate HTML-5 interactives that are not affected by this chrome update.) 

Indeed busy Tamara :) I will update as soon as I can.

Hi all,

Thank you for highlighting this issue. We are working diligently to provide a solution and will share specifics very soon.

Thanks for your patience

Update from Brian Gil

We have released updates to Storyline 1, Storyline 2, and Studio '13 to address this issue. Please see this post for more information or utilize the "check for updates" option in the software.

Thank you for addressing and solving this issue so quickly. As a relatively new user, it's very assuring.

Thanks Dorit :) Glad we were able to assist.

I'm still having this issue, using Chrome v53.  Will this be sorted soon?

Hi Nelia! This thread is a bit dated, but perhaps the following will assist:

If you just see a spinning circle or a Flash Player notification when you launch published courses on your local computer, you may be experiencing a new Flash Player security feature. See this article for details and solutions.

Hi everyone!

I'm trying to view a published course locally in Google Chrome (V57) and some content do not display in the screen (somme content is missing) whereas it works fine in IE.

It is not a problem of spinning circle or Flash Player notification (I have fixed that problem a while ago) but definitely a problem of content that do not display.

My course has been developped with Storyline V2.

Any tip?

Hello Clotilde,

If you view an Articulate Storyline 2 course on your local hard drive (or send it to someone else to view on their local hard drive), you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features to fail. To properly test your published content and share it with others, upload it to the environment for which it was published. See this article for details.

I'm encountering an issue with a published course in our LMS. It works as expected in Firefox but I am encountering issues on a few pages only when using Chrome. Is this a new/different issue or is it the same as listed above? Attached is a screenshot - first image is the published course in Firefox and the second image is same published course in Chrome. 

Hi Kathleen, sorry you're running into that! Those screenshots are really helpful.

Would you mind sharing a copy of that course with me? I'd like to test it in SCORM Cloud to see if the same problems happen there. 

Also, what version of Storyline did you use to create this content?

Hi Alyssa! Thanks for your response. Sending along my course file. I'm using Storyline2.

Thanks for sharing your published output Kathleen.

I uploaded the content to SCORM Cloud and see the behavior you are reporting in Chrome, Safari, and Firefox.

Would you be able to share the .story file so I can take a peek at this slide's design.

Thanks so much.

Thanks Leslie! Yes -- sending along here.

Hi Kathleen - Sorry for the delay. Frankly, I'm stumped. 

The issue does not happen in preview and the settings looks great.

I've filed a support case on your behalf and you should be hearing from someone soon.

Thank you Leslie! I received an email re: that support case. I look forward to learning more and hopefully finding a fix.

I am having the same issue with the AS2 (update 12) project. Published to HTML 5 and  getting the blank page in Chrome (v58) in local machine and on the sharepoint. It works in a file server but I would need to make it work with the SharePoint in Chrome. Any suggestions? Thanks.

Hi Yang - Looks like you also posted here and my colleague Crystal has popped in to assist :) I'd keep the conversation going over there, but wanted to share the link for anyone following along.