problem in viewing storyline 2 on chrome

Jul 23, 2015

Hello, I have a published storyline 2 course that worked just fine on all browsers. Today I noticed that on some computers in our company there is now a problem viewing the course on Chrome (works fine in IE and Firefox) - only the frame is visible - empty, with no content inside. What can be the cause? we all work in the same network, under the same web servers and are all effected by the same updates - What can explain this? How can it be solved? Thank you

28 Replies
Tamara Evans Braun

We also have this issue. Seems to be v44 of Chrome (people in our office using v43 can still see the interactives.). Same issue is reported in this thread: 

Hopefully someone at articulate can comment. 

Tamara Evans Braun

Hi Leslie.

Thanks for getting back to us. We aren't having problems on any one specific file, it's a global issue. We have a very large number of interactions  (50+) up on the web in all sorts of places that we have built over the last few years. Some are storyline 1 output some are storyline 2. They all worked yesterday in Chrome (before we updated to v44). Now none work on chrome apart from in browsers that haven't been updated.

One point to note that it is the html5 output that is affected- I have a few old ones where I direct to the flash file and they work fine. They all work ok in firefox.

Clotilde Roussot

Hi everyone!

I'm trying to view a published course locally in Google Chrome (V57) and some content do not display in the screen (somme content is missing) whereas it works fine in IE.

It is not a problem of spinning circle or Flash Player notification (I have fixed that problem a while ago) but definitely a problem of content that do not display.

My course has been developped with Storyline V2.

Any tip?


Leslie McKerchie

Hello Clotilde,

If you view an Articulate Storyline 2 course on your local hard drive (or send it to someone else to view on their local hard drive), you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features to fail. To properly test your published content and share it with others, upload it to the environment for which it was published. See this article for details.

Kathleen Gesinger

I'm encountering an issue with a published course in our LMS. It works as expected in Firefox but I am encountering issues on a few pages only when using Chrome. Is this a new/different issue or is it the same as listed above? Attached is a screenshot - first image is the published course in Firefox and the second image is same published course in Chrome. 

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