"Dear Alyssa, I don't understand why the attachments are not appearing, but I'll try it again. Thanks, Gil"

"Dear Alyssa, Here's a screen shot of the Storyline files I mentioned.  I hope this helps unravel the mystery.  Thanks again, Gil"

"Dear Alyssa, I did that. The screenshot I sent you is of the un-zipped folder. Thanks, Gil"

"Dear Alyssa, Different subject. The free trial I'm using came with (or I downloaded...I don't recall) a zip file called "Storyline Fi..."

"Dear Alyssa, Thank you for the suggestion. I would like to try importing a few slides...can you tell me how? When I click "Import", ..."

"Dear Crystal, Thank you for following-up on my question. I do get an error message; not a crash, fortunately, but quite frustrating. ..."

"I'm using Articulate 360 (Trial) on my personal PC, and am trying to import PPT files.  This attempt continually fails, whether with PPTs..."