"Thanks, Louise - I am sorry to hear that you are having such difficulties.  This is terribly frustrating and an incredible waste of preci..."

"Perfect - thank you!"

"Thank you for the diagram - this is exactly what I am looking for but for the Presenter 13 product.  Does something like this exist for t..."

"Outstanding explanation! I'm wondering if you used my cat as the example. Seriously, this was nicely done - good clean graphics, pleasing..."