"Hi Christine, I discussed my issue with our TechSupport Team.  They checked my Java and found that it has the current update (please see ..."

"Hi Christine, Thanks for your support on this matter.  I have followed all of the documentation that you have included in your last post...."

"Hi Judy, Thanks for taking the time to respond to my issue.  I'm not sure your solution is the answer.  However, I did give it a try.  I ..."