"Hey Christine...thanks again...no luck...will submit a report and keep you posted. M"

"Hi...thx again for the response...so, I did publish on encoder...it's such a great tool...set the settings, particularly volume...inserte..."

"So, I uploaded the video after I encoded it in the video encoder...it is in the encoder queue so I figure it's what it's supposed to be. ..."

"Thx much...after I wrote, I figured out what I was doing wrong. Now I have another question...I want the user to be able to download a do..."