"OK...thanks...the captions are not embedded...a viewer would have to launch them themselves ... got it."

"Hi...thanks so much...I did create a support ticket and have sent the course to articulate."

"Thx...turns out that I just did what Brandon originally suggested...removed some of the symbols and punctuation...I also noted, as did Br..."

"And, took out other symbols...so, it's something in the symbols.."

"Brandon...took out the apostrophes...and you are right...it worked....oy...so, what does that mean?"

"PS... I don't use slide master...so, it's not that..."

"Hi there...I am having the same problem...I was told by Leslie that the issue is being looked into...what a bummer...do you think it woul..."

"I am wondering if I should just reinstall an earlier version of 13 so I can move the presentation to my client?"

"I did try to redo from scratch...and the same thing happened."

"Thx Leslie...but what do I do in the interim? This is material for a client."

"So sorry to write again...narrowing down a bit...any new copy that I put on a slide (edits included) comes up with a pink bar behind it. ..."

"It's similar to this problem that was fixed with an update in Storyline - Fixed issue where animated GIF would have a pink background in..."

"Yes...I agree...it's a problem...I don't know how to fix it...it's on many slides...even when I type in new copy...regardless of whether ..."

"You're a genius...now, why did that work?"

"Thanks for this...I just experienced the same thing with a course...saved formatting, everything...opened up again...gone...clearly a fla..."

"AND...each time I open up the course, once it's been saved, it also shows all of my engage interactions locked, when I have already progr..."

"My husband is looking through this with me...he's a tech guy...and the program is doing all sorts of strange things...and we repaired...t..."

"Sorry...it's not the content...it's all the formatting and it also removed my resources again...I recently updated also, so I am just bog..."

"So, I am working on the c drive...and it happened again...I can try to repair..but not sure what is going on...I just opened the document..."

"Thanks much, but what I need is within the engage interaction...if the copy exceeds the space that is visible, there is an automatic scro..."

"PS...with the above, all of the resources disappear, too."

"And now, I can't open the file at all...and have saved it under different names."

"I am having an awful lot of trouble with the program. Two days ago, I got a message that said I had only a trial program and that I had t..."

"And I cannot even reactivate because it's not accessing your activation center. I need a response asap"

"Great...thanks...but, my challenge of course, now is to redo the slides so that the courses, already published, make sense. I am not a de..."