"Thanks....I got it to load on my own. I have no great answers as to why/how (each of the two computers was different) but for anyone else..."

"oh and I did download using the button and it failed and i also downloaded the zip file and it also failed...which i put in the emails."

"yeah that is the link I've tried on two different computers (i'm licensed on two) and yes it downloads and when I run it fails and I've s..."

"I have submitted a case and we are on day 3 with no one helping me. It's frustrating when this is a costly software and I can't get it up..."

"I have submitted a support case and I'm on day three of no help and no solution. I have tried both the download and the zip...both failed..."