"Hi Lejan, Thank you for your reply! Sure, I'll communicate with the customer to let them share what LMS are used."

"It seems that I can find the root cause. I think it has been caused by Japanese character in file name. This might only happen on Ipad/Ip..."

"In addition to that, based on some useful advises by heroes, I tried to unchecked "Use Articulate Mobile Player for iOS or Android" and u..."

"Thank you for sharing it (and cheers in Japanese too!). Understood that we need to re-set the path to the resource in customer domain. Ap..."

"Thank you, Christie! If we can't find any workaround, I can go forward and seek other alternatives by discussing it with you and all hero..."