Audio in Interactions Much Louder

Oct 25, 2013

The audio in my Engage and Quizmaker interactions are much louder than my regular narration.  I have tried to go back and adjust the volume in each audio file of the interaction; however, it still seems to be a noticeable difference.  Does anyone have any recommendations for fixing this?

Thank you!


23 Replies
Ashley Terwilliger-Pollard

Hi Sara,

Are these Engage and Quizmaker interactions inserted into a Presenter course? There are some great suggestions from Mike and Leslie in this thread on ways to export and edit the audio to ensure consistency across files. Additionally, I wanted to point you to this blog post about audio recording best practices to ensure you're recording audio the same way in each file. 

Sara Cardiel


Thank you for your response.  These are Engage interactions.  I recorded the audio for the Engage interactions at the same time as the Presenter slides and I am still hearing a large spike in volume in my Engage interactions when it is packaged.  I understand that it is possible to export audio files from presenter; however, I do not see how you can easily export audio files out of Engage to level them. 

It seems that even thought the files are the same volume going into Engage, when it is packaged for some reason the volume increases.

Has anyone else experienced this?

Leslie McKerchie

Hi! This is something that has been brought to the attention of our QA Team and there is another thread here. I will make sure that this thread is added to that working list so that I can provide an update when available, but in the meantime you may want to package your files and submit yours as well so that we can have a look.

Doug Doyle

Found a batch processor that will reduce my audio files by about 6dB (there are other presets, but this is about right on to match presenter slides). It's called Acoustica Standard Version and it's only $39.00. You can find it at in the downloads section. Once batch processed, I'll re-import the audio files (much faster than manually reducing volume using audio editor inside of Engage), and then re-publish my presentation. This should do the trick. Good luck community!

Doug Doyle

It will be nice when Articulate has resolved this issue. In the
meantime, I do recommend Acoustica Standard Edition. I believe I lowered
the audio files approximately 6.0dB to make them match the audio level
of non-Engage screens. Of course this will depend on the level of audio
you are beginning with. See below for my standard for audio levels
'before' importing into Articulate.

I always batch process my audio files to match levels before importing
them into Articulate. I use The Conversations Network 'Levelator' which
takes your .wav files and automatically adjusts the levels for
consistency. The 'Levelator' has been free. It's kind of hard to find
now, but if you can find it, definitely a well worth having tool!

Good luck!

Donna Ward

Thanks so much for replying Doug. Your help is much appreciated!

I found an archived verson of Levelator. It is no longer being supported but I am going to give it a try.

P.S. - Levelator works great on Windows 7 even though it was only updated for Vista. Thanks for the tip.

Donna Ward

Well Doug...your advice saved my project! I used Levelator and then reduced the volume of the Engage files by 6.0dB (an automatic setting) in my trial version of Acoustica Standard Edition. (I will be buying this software for sure!). The process worked! Thanks for helping the community. 

Last question. Does Levelator work by averaging a group of files or can you run one file through and get the same result? (The site is closed so no threads to read).

Ashley Terwilliger-Pollard

Hi all,

I wanted to provide an update here, as Studio ‘13 Update 8 was just released, and included a number of fixes which you can see in the release notes available here. The item you all may be particularly interested in is how it fixed an issue where Engage '13 interactions embedded in a Presenter '13 course are louder than the rest of the course. You can download the latest update here, and after downloading and installing the latest update you’ll want to republish any existing content to ensure that the updates and fixes are applied.

Let us know if you have any questions, either here or by reaching out to our Support Engineers directly.

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