I have created an Engage FAQ interaction and put links on some of the answers. Those that link to a web page are fine, but those that link to zip on a web server behave differently in Engage Preview and Presenter after publishing.
When I preview the FAQ interaction in Engage, all zip links work as desired by opening up a new download window. But when I publish the FAQ to Presenter as a tab, then publish the Presenter and view the resulting course I get no download window. It looks as though a browser window opens then closes immediately before I can do anything.
What do I need to do to make the zip download links work in my course as they do in Engage Preview?
The issue might have something to do with the length of the target path of the ZIP file. You'll want to check and make sure that the path is less than 256 characters.
Also, are you testing the content locally? If so, try uploading your content online instead of testing it locally.
Thanks for the rapid response. The target path is only 70 or so characters, but yes, I am testing locally, mainly because I have not yet figured out how to get the course online. Maybe I need to chat with our webmaster to do this. Am trying to evaluate the products and am very impressed so far.
I have now published the course to our intranet but still cannot get the zip download links to work. Does an intranet count as online? The same links still work as desired when previewed in Engage but the offending browser windows just open and close immediately in the published course. I'm using IE7.
Sorry for seeming so dim, but this is my first venture into web publishing so am trying to figure it out as I go along.
Do you have any special characters in the ZIP file itself? Also, please use the following method to update your browser security settings to see if it resolves the issue:
1. Open Internet Explorer.
2. Go to Tools > Internet Options.
3. Select the Security tab.
4. Click on Internet.
5. Click the Custom Level button.
6. Under the Downloads section, change "Automatic prompting for file downloads" to Enable.
7. Click OK.
8. Click Apply, and then click OK.
9. Restart your browser, and test your published content again.
I tried the above, with no difference. I also confirmed that the following Windows Explorer option was checked
1 Tools menu
2 Folder options
3 File Types Tab
4 scroll list of registered file types to ZIP and click to select
5 click advanced button
6 in the resulting Edit File Type dialog, check the box labelled Confirm open after download
Also made no difference
If I open the published course from a link in an email, I can open another Articulate course but still get that annoying IE window opened and closed on all the other links.
If I open the course from my intranet web server folder in windows explorer, I can click the zip link from there and open up the zip, can view the other course, but get the open/close window when trying to link to the zip in our public customer portal.
I can probably get around the problem by just linking to the appropriate product information pages in our customer portal rather than the zips themselves, but it is a bit worrying that the course works as desired for for two colleagues (and for me in Engage Preview) and fails for two others (including me).
I also checked my Flash player version, 10.2.152.26 (installed today)
Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09 which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so we can follow up with you in the forums.
I have exactly the same problem. Links seem to work fine on some pc's and then on other pc's the browser page appears for a micro-second and then disappears.
Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09 which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so we can follow up with you in the forums.
Thanks, however, I don't think it is the file as I have the same problem with 6 different projects. They all worked a few weeks ago to my knowledge but now don't work on some pc's. We have about 3000 pc's across our organisation all running Internet Explorer 7 and the player.html file sits on a Sharepoint server.
I recently experienced the same issue. if you hold down control when you click on the link it should open up the link. It seemed to work for me, you might consider giving it a try.
Thanks, however, I don't think it is the file as I have the same problem with 6 different projects. They all worked a few weeks ago to my knowledge but now don't work on some pc's. We have about 3000 pc's across our organisation all running Internet Explorer 7 and the player.html file sits on a Sharepoint server.
Hi Peter,
It's possible that your IT group changed a global policy in Internet Explorer that is now causing the issue. So, you might check with your local IT group to see if they changed anything.
Also, did you try changing the IE security settings yourself to see if they make an impact. Here are the instructions again:
1. Open Internet Explorer.
2. Go to Tools > Internet Options.
3. Select the Security tab.
4. Click on Internet.
5. Click the Custom Level button.
6. Under the Downloads section, change "Automatic prompting for file downloads" to Enable.
7. Click OK.
8. Click Apply, and then click OK.
9. Restart your browser, and test your published content again.
Please let me know if there's anything else that I can do.
13 Replies
Hi Andy,
The issue might have something to do with the length of the target path of the ZIP file. You'll want to check and make sure that the path is less than 256 characters.
Also, are you testing the content locally? If so, try uploading your content online instead of testing it locally.
Hi Brian,
Thanks for the rapid response. The target path is only 70 or so characters, but yes, I am testing locally, mainly because I have not yet figured out how to get the course online. Maybe I need to chat with our webmaster to do this. Am trying to evaluate the products and am very impressed so far.
Andy
Hi Andy,
Thanks for the feedback. We really appreciate it. Yes, I'd recommend testing the content online.
Hi Brian,
I have now published the course to our intranet but still cannot get the zip download links to work. Does an intranet count as online? The same links still work as desired when previewed in Engage but the offending browser windows just open and close immediately in the published course. I'm using IE7.
Sorry for seeming so dim, but this is my first venture into web publishing so am trying to figure it out as I go along.
Hi Andy,
Do you have any special characters in the ZIP file itself? Also, please use the following method to update your browser security settings to see if it resolves the issue:
1. Open Internet Explorer.
2. Go to Tools > Internet Options.
3. Select the Security tab.
4. Click on Internet.
5. Click the Custom Level button.
6. Under the Downloads section, change "Automatic prompting for file downloads" to Enable.
7. Click OK.
8. Click Apply, and then click OK.
9. Restart your browser, and test your published content again.
Hi Brian,
Many thanks for your patience.
I tried the above, with no difference. I also confirmed that the following Windows Explorer option was checked
1 Tools menu
2 Folder options
3 File Types Tab
4 scroll list of registered file types to ZIP and click to select
5 click advanced button
6 in the resulting Edit File Type dialog, check the box labelled Confirm open after download
Also made no difference
If I open the published course from a link in an email, I can open another Articulate course but still get that annoying IE window opened and closed on all the other links.
If I open the course from my intranet web server folder in windows explorer, I can click the zip link from there and open up the zip, can view the other course, but get the open/close window when trying to link to the zip in our public customer portal.
I can probably get around the problem by just linking to the appropriate product information pages in our customer portal rather than the zips themselves, but it is a bit worrying that the course works as desired for for two colleagues (and for me in Engage Preview) and fails for two others (including me).
I also checked my Flash player version, 10.2.152.26 (installed today)
Hi Andy,
Would you mind submitting a support case to us so that we can take a closer look at the issue?
Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here:
Send to Articulate Presenter Package – Articulate Presenter ’09 Help
Upload the resulting zip file from your computer to our server using this upload form:
Articulate Support - Upload Your Files for Review
Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09 which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so we can follow up with you in the forums.
Package now uploaded. Thanks for your help.
Hi
I have exactly the same problem. Links seem to work fine on some pc's and then on other pc's the browser page appears for a micro-second and then disappears.
I'd be really keen to hear the outcome of this.
Hi Peter,
I would suggest you submit a case by following the steps below.
Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here:
Send to Articulate Presenter Package – Articulate Presenter ’09 Help
Upload the resulting zip file from your computer to our server using this upload form:
Articulate Support - Upload Your Files for Review
Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09 which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so we can follow up with you in the forums.
Thanks, however, I don't think it is the file as I have the same problem with 6 different projects. They all worked a few weeks ago to my knowledge but now don't work on some pc's. We have about 3000 pc's across our organisation all running Internet Explorer 7 and the player.html file sits on a Sharepoint server.
Peter,
I recently experienced the same issue. if you hold down control when you click on the link it should open up the link. It seemed to work for me, you might consider giving it a try.
Hi Peter,
It's possible that your IT group changed a global policy in Internet Explorer that is now causing the issue. So, you might check with your local IT group to see if they changed anything.
Also, did you try changing the IE security settings yourself to see if they make an impact. Here are the instructions again:
1. Open Internet Explorer.
2. Go to Tools > Internet Options.
3. Select the Security tab.
4. Click on Internet.
5. Click the Custom Level button.
6. Under the Downloads section, change "Automatic prompting for file downloads" to Enable.
7. Click OK.
8. Click Apply, and then click OK.
9. Restart your browser, and test your published content again.
Please let me know if there's anything else that I can do.
This discussion is closed. You can start a new discussion or contact Articulate Support.