Problems opening downloads

Hi Paula,

Probably others know what you're referring to (staff and so many community members with way longer experience here than I), but thought I'd take a stab. Where were the Carousel and Flipcard animations downloaded from?

Hello Rebecca,

Thank you for responding. I just downloaded them from this site and seem to be having some real issues with Engage?

I have checked all my computer updates and just shut the programme down again to see if that helps?

I am using Windows XP and wandered if its a compatibility issue?

Have you had this problem before?

Honestly, I'm relatively new to Articulate. I'd played with Engage, but not yet downloaded these.So, thanks for the opportunity!

Just downloaded flipbook (was that what you used? I see that you said flipcard), created an interaction, and then previewed it successfully in Presenter.

I guess someone else will need to chime in regarding WinXP or other reasons you may be having issues. FYI, my OS is Windows 7. Also, Office 2010.

I'll be watching to see what the solution is...learn so much through this community.

Hello Rebecca,

There are two Interactions that I am trying to open; the first one is Flipcards and the other one is called Carousel. They are classed as community interations.

I have discovered that they were only introduced in January so if you haven't updated since then you won't be able to open them. It suggests checking for updates and if the updates don't appear then its a potential firewall issue. I've tried this but I still can't use them.

I'm really stuck now...

Thanks for your help, I will persevere...

Paula, I just created a Carousel interaction and again it's working fine in Presenter. (I do have the latest Engage as well).

Just thought I'd let you know. Wish I could help more...will leave it to those with more experience and knowledge.

Hi Paula!

Can you submit a case to our support team so they can help get you up-and-running? You can do that here. Thanks, and welcome!