I have developed a tutorial in Engage using the FAQ interaction. In Interaction Properties>FAQ> Allow resume option: I have unchecked the box. I added this interaction in the Articulae tab to Presenter. When I publish Presenter the Resume Presentation box keeps coming up. I have tried removing the Engage Interactin from Presenter and re-adding it but does not help. I have checked and unchecked this Allow Resume box and saved and resaved but nothing seems to help. A fellow developer does not get this behavior with my tutorial on that separate machine that also has Engage installed. Should I uninstall Engage and reinstall it? Solutions anyone?
The other thing you could try doing is save your presentation under a new name and publish with a new name. I've seen times where browser cache held on to previously published files. Only after using a new published name was I able to view my updates. It's worth a try...
This suggestions do not work. I still have the described misbehavior. If ultimitely I have to uninstall and reinstall Engage and or Presenter, what is the best method?
I have had similar issues with quizmaker and having my updates added to the published course. I would publish and publish and my changes would not be updated. It was not until I fully deleted the quiz out of my course, saved it , published it and then added the updated item back into the course.
Not sure if it helps, but maybe give you something new to try?
When you go to publish your presentation, make sure that you're selecting the Player Template that you just saved. The drop-down for Player Template will automatically select the last player template that you published with. Depending upon the changes that you made, the selected player template might not be the one that you expect. Make sure that "In Project" isn't shown in the Player Template name. Otherwise, you'll continue to publish the player template that doesn't have your changes.
Can you advice or what Microsoft Office is compatible with my operating system? I am using Win7 Pro 64 Bit. I understane Office 365, Cick-to Run, is not comatible. I use presenter extensively.
9 Replies
Hey Rafael,
I don't think you need to reinstall Engage.
Can you verify the update option is selected:
I have done this and it does not solve the problem. Thanks
Can you verify the Prompt to resume and Flash cookies options are also disabled in your player templates:
The other thing you could try doing is save your presentation under a new name and publish with a new name. I've seen times where browser cache held on to previously published files. Only after using a new published name was I able to view my updates. It's worth a try...
This suggestions do not work. I still have the described misbehavior. If ultimitely I have to uninstall and reinstall Engage and or Presenter, what is the best method?
I have had similar issues with quizmaker and having my updates added to the published course. I would publish and publish and my changes would not be updated. It was not until I fully deleted the quiz out of my course, saved it , published it and then added the updated item back into the course.
Not sure if it helps, but maybe give you something new to try?
Hi Rafael,
When you go to publish your presentation, make sure that you're selecting the Player Template that you just saved. The drop-down for Player Template will automatically select the last player template that you published with. Depending upon the changes that you made, the selected player template might not be the one that you expect. Make sure that "In Project" isn't shown in the Player Template name. Otherwise, you'll continue to publish the player template that doesn't have your changes.
Let me know if you continue to have problems.
Can you advice or what Microsoft Office is compatible with my operating system? I am using Win7 Pro 64 Bit. I understane Office 365, Cick-to Run, is not comatible. I use presenter extensively.
Hi Rafael,
The supported versions of Microsoft office are detailed here for Presenter 13 or for Presenter 09.
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