I have imported Studio 9 files into Studio 13 and I previewed a labeled graphic engage interaction and seems like the main image isn't sitting directly correctly. On the right hand and bottom side of the image is a big white strip which stands out (see image) as my main image and player is black. I have tried all the colour settings which I can find but I cannot correct this. Any pointers?
The maximum size dimensions for media within Engage 09 changed a bit for Engage 13. Do you have the original graphic that you could try to resize and reinsert?
3 Replies
Hi Koren,
The maximum size dimensions for media within Engage 09 changed a bit for Engage 13. Do you have the original graphic that you could try to resize and reinsert?
We are still having the same issue - in both 09 and 13.
I have recreated the image in illustrator and exported as PNG with required dimensions.
Any more tips? We are just using 09 now.
Hi Koren,
Are you able to share the image file with us here? If you'd prefer to share privately, you're welcome to also connect with our Support team.
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