Add Web Object Error

Sep 08, 2014

This is what I do: Open PowerPoint > Select Articulate tab > Select Web Object, Select Add Web Object:

This is what happens next:

"Articulate Presenter '13 has stopped working
A problem caused by the program to stop working correctly. Please close the program."

Each time I click to Add Web Object, the program stops working.



5 Replies
Leslie McKerchie

Hi Steven and welcome to E-Learning Heroes!

Sorry to hear that you are having difficulty.

When creating, editing, and publishing Articulate Presenter '13 courses, be sure you're working on your local hard drive (typically your C: drive). Working on a network drive or a USB drive can cause erratic behavior, such as file corruption, an inability to save changes, and loss of resources.

Are you utilizing the latest update, which is Update 3? If not, I would recommend doing so.

If so, you may need to conduct a repair of your software.

Steven Di Pilla

Wow really? I have a corporate computer. Not sure I can even uninstall Office, but I know I can't reinstall as I don't have the discs.

I purchased and installed Presenter '13 (I have Windows 7 and Office Professional Plus). I opened it and used the command to insert a web object - it stops working immediately. FYI, I've had Storyline for over a year with no issues...

Is there someone who can troubleshoot this for me? Right now, what I have is a $699 waste of hard disc space...



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