6 Replies
Brian Batt

Hi Jill,

I apologize for the issues that you're having.  Can you try uninstalling and reinstalling the Flash Player by using the method below?

*******Please do the following in Internet Explorer. 

Uninstall your current version of the Flash Player. Follow the steps here: 

http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_14157 

Download the latest version of Flash: 

http://www.adobe.com/go/getflash

After that, please repair your normal.dot file by using the method below:

https://player.vimeo.com/video/204929869

Finally, restart your computer.  

Please let me know if you continue to have problems.

Jill Freeman

My issue is solved! I could add annotations if I was logged into my admin profile, but not in my regular user profile. Changing the setting in Powerpoint to "always run as administrator" or actually running it as administrator did not help. I had repaired Office 2007, and had uninstalled and reinstalled Articulate. 

I finally uninstalled Office 2007, and installed Office 2010 (I was going to upgrade soon anyway). It still did not allow me to add annotations when logged into my user account. I changed PPT settings to "Always run as administrator"...VOILA!  The annotations feature works as it should when logged into my regular user account.

Many thanks to Miker and Gren!