AnnotationsX

Welcome to Heroes, Veronica! And sorry you're running into this trouble. I'd recommend sending us your project files so we can take a closer look at what's going on. Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here: 

Send to Articulate Presenter Package – Articulate Presenter ’09 Help

Upload the resulting zip file from your computer to our server using this upload form: 

Articulate Support - Upload Your Files for Review 

Thanks!

Hello Peter,

I uploaded the file friday last week. Do you have any news for me?

Br

Veronica

Hi Veronica

Sorry you never received the support email. It looks like Sid took your case and replied with the following:

Thanks for contacting Articulate Support! 

I just tested your file, and I am unable to get the error message. Also, I noticed that you are using "after previous" in your animation. 

For starters, if you are experiencing issues with your animations, a good place to start would be to refer to this blog entry: 

http://www.articulate.com/blog/to-click-or-not-to-click/ 

You can refer to our online documentation here regarding syncing your animation timings with your audio here: 

Presenter '09: 
http://www.articulate.com/support/presenter09/?p=87 
http://www.articulate.com/community/tutorials09/presenter09/Record_narration/player.html 

Please let me know if you will be able to correct the animations in slide 10 using the suggestions from the link above. 

You may want to check to ensure that emails from support@articulate.com are not being blocked or sent to your spam or junk folder. If the solutions above don't resolve the issue, please don't hesitate to let me know, or to contact your support rep directly. Thanks!