Any help appreciated! Presenter disappeared from ppt & video prob

I have two problems; the first one listed being the most pressing.  Any help would be greatly appreciated!!  Thanks so much.  Kimberly

#1.  Articulate Presenter '09 now not showing in ppt.  Have been using the software for over a week with no problems. The Presenter ppt. on which I had been working had "frozen"/.  I used task mgr to close ppt.  When re-open the ppt (or any ppt)., the slides are there but Articulate is not.

#2.  Prior to my Articulate Presenter '09 disappearing, having a problem with a video not playing.  Had included a video as first slide in a Presenter '09 presentation that I had published as a web file...then zipped for upload to a host.  Video will not play after it is uploaded to host nor will it play as a preview in Presenter.  It will play in ppt. outline view.

Thanks so much for any help!!!!  Kimberly

5 Replies
Brian Batt

Hi Kimberly,

You may encounter the following error message when working with PowerPoint:

"PowerPoint experienced a serious problem with the 'articulate presenter ribbon' add-in. If you have seen this message multiple times, you should disable this add-in and check to see if an update is available. Do you want to disable this add-in?"

Please review the following article for more information and solutions:

http://www.articulate.com/support/presenter09/kb/?p=2828