We've been trying to post Articulate HTML5 content to the SumTotal LMS mobile app, with no luck. The HTML 5 works fine outside of SumTotal mobile app, but once it is served up from the app, it gets resized strangly (so you can't access the buttons) and some of the features of the publish don't work (such as audio, exit button, and so forth). If anyone is using the SumTotal mobile app, have you had much success?
Have you found a work around for this? We have a similar issue but with IE9. The LMS is setting the browser mode as IE9 compatibility and the document mode to quirks which is preventing the page from rendering. If we can get it to stop setting the document mode I think we would be in good shape.
We decided to go with Captivate for the mobile (given that they have that responsive template, where you can set a screen size for tablet and phone). This is a pain, given that almost everyone on our teams have and know how to use Studio13, but we can't have the content cut off on the mobile devices, and we can't use TinCan to track (so no chance of using the Articulate App).
I don't know much about the IE9 issue (you are ahead of us with that). I've talked to other SumTotal users out there and they say that SumTotal says it's an Articulate issue as to why that is happening; I'm not convinced, but I really don't know enough about the cause to fix it.
We've been using Rise with SumTotal's mobile app successfully. We enable Rise's Exit Course button which will save progress when clicked because clicking the 'Done' button in the iOS version of the SumTotal App does not save progress.
Also, the solutions we were given regarding the issue do not seem to function as SumTotal intended.
We haven't yet used Storyline for mobile with this app because of our inability to save progress without manually adding a button with an 'exit course' trigger to each slide.
Having trouble with viewing Storyline courses through the SumTotal mobile app. Once playing the course, it is a black screen with just the title of the course. Anyone experience this?
I did some testing, and it seems to work like I remember.
Version 10.5 of their app was release on 28Jan2020 which makes me think there was also a recent change to SumTotal in general, right?
I seem to remember that an updated app would be released shortly after an update to the system. I also remember some odd behavior in old versions of the app once an update had been made.
Do you know if there is a recent update?
Are you able to access the course on a personal device that uses the current app version?
Well, you won't believe it. I was routed to another member in the network who happened to use to work with you! He was extremely helpful, I won't post his full name since this is a semi-public thread but he goes by Eric!
SumTotal Mobile App just went through another update and somehow all of the storyline courses are now working as of today. Thank goodness! We tested it on 5 different tablets with different times of security patches (2017, 2018) and they work now. Unfortunately, Android is also about to go through another update and we decided to move forward with that; version 11 just to stay afloat with SumTotal Mobile App (hopefully that doesn't change anything). Eric was helpful in showing us a different way of troubleshooting disfunctioning slides too.
Glad you were able to get the help you needed here.
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Mark,
Have you found a work around for this? We have a similar issue but with IE9. The LMS is setting the browser mode as IE9 compatibility and the document mode to quirks which is preventing the page from rendering. If we can get it to stop setting the document mode I think we would be in good shape.
Hey Steve,
We decided to go with Captivate for the mobile (given that they have that responsive template, where you can set a screen size for tablet and phone). This is a pain, given that almost everyone on our teams have and know how to use Studio13, but we can't have the content cut off on the mobile devices, and we can't use TinCan to track (so no chance of using the Articulate App).
I don't know much about the IE9 issue (you are ahead of us with that). I've talked to other SumTotal users out there and they say that SumTotal says it's an Articulate issue as to why that is happening; I'm not convinced, but I really don't know enough about the cause to fix it.
We've been using Rise with SumTotal's mobile app successfully. We enable Rise's Exit Course button which will save progress when clicked because clicking the 'Done' button in the iOS version of the SumTotal App does not save progress.
Also, the solutions we were given regarding the issue do not seem to function as SumTotal intended.
We haven't yet used Storyline for mobile with this app because of our inability to save progress without manually adding a button with an 'exit course' trigger to each slide.
Have you made any progress with your issue?
Having trouble with viewing Storyline courses through the SumTotal mobile app. Once playing the course, it is a black screen with just the title of the course. Anyone experience this?
There have been changes to SumTotal, and Storyline that I haven't tested recently.
This doesn't sound like anything I've run into in the past.
Hi Brek!
Thank you for your prompt response. How recent was this change and how are you publishing your Storyline?
We were quite pleased with HTML5 content using SL's Modern Player.
Okay, how about your Publishing settings? To confirm, this is via the SumTotal "Mobile" app
Properties:
Is that what you needed?
This post was removed by the author
Tammy,
I did some testing, and it seems to work like I remember.
Version 10.5 of their app was release on 28Jan2020 which makes me think there was also a recent change to SumTotal in general, right?
I seem to remember that an updated app would be released shortly after an update to the system. I also remember some odd behavior in old versions of the app once an update had been made.
Do you know if there is a recent update?
Are you able to access the course on a personal device that uses the current app version?
This post was removed by the author
Hi Brek,
Well, you won't believe it. I was routed to another member in the network who happened to use to work with you! He was extremely helpful, I won't post his full name since this is a semi-public thread but he goes by Eric!
SumTotal Mobile App just went through another update and somehow all of the storyline courses are now working as of today. Thank goodness! We tested it on 5 different tablets with different times of security patches (2017, 2018) and they work now. Unfortunately, Android is also about to go through another update and we decided to move forward with that; version 11 just to stay afloat with SumTotal Mobile App (hopefully that doesn't change anything). Eric was helpful in showing us a different way of troubleshooting disfunctioning slides too.
Small world! He's awesome; Super talented, and probably a great addition to your airline. =)
I'm glad to hear that things are working normally for you.
We are lucky to have him and thank you for all your help as well!
Hi Tammy,
Glad you were able to get the help you needed here.
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Thank you Leslie!!
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