Are there any SumTotal users out there (specifically mobile app?)

We've been trying to post Articulate HTML5 content to the SumTotal LMS mobile app, with no luck. The HTML 5 works fine outside of SumTotal mobile app, but once it is served up from the app, it gets resized strangly (so you can't access the buttons) and some of the features of the publish don't work (such as audio, exit button, and so forth). If anyone is using the SumTotal mobile app, have you had much success?

12 Replies
Steve Bray

Mark,

Have you found a work around for this? We have a similar issue but with IE9. The LMS is setting the browser mode as IE9 compatibility and the document mode to quirks which is preventing the page from rendering. If we can get it to stop setting the document mode I think we would be in good shape.

Mark Grover

Hey Steve,

We decided to go with Captivate for the mobile (given that they have that responsive template, where you can set a screen size for tablet and phone). This is a pain, given that almost everyone on our teams have and know how to use Studio13, but we can't have the content cut off on the mobile devices, and we can't use TinCan to track (so no chance of using the Articulate App).

I don't know much about the IE9 issue (you are ahead of us with that). I've talked to other SumTotal users out there and they say that SumTotal says it's an Articulate issue as to why that is happening; I'm not convinced, but I really don't know enough about the cause to fix it.

Brek Joos

We've been using Rise with SumTotal's mobile app successfully. We enable Rise's Exit Course button which will save progress when clicked because clicking the 'Done' button in the iOS version of the SumTotal App does not save progress.

Also, the solutions we were given regarding the issue do not seem to function as SumTotal intended.

We haven't yet used Storyline for mobile with this app because of our inability to save progress without manually adding a button with an 'exit course' trigger to each slide.

Have you made any progress with your issue?

Tammy Diep

Hi Brek!

Thank you for your prompt response. How recent was this change and how are you publishing your Storyline?

Ex:
SCORM 2004
2nd Edition
Complete/Incomplete
(Check boxes)
(Description/Identifier)

[cid:image001.png@01CF1696.F45D62A0]
Tammy Diep, M.Ed
Developer, Flight Service Program Development
Office: 682.278.6375
[Oneworld Logo]

"Don't just fly...soar!" - Walt Disney

Brek Joos

Properties:

  • Formats: HTML5 Only
  • Player: Select the appropriate player.
  • Tracking: Track using quiz result.
  • Output Options: Change LMS setting to SCORM 2004
  • Default settings:
    • LMS: SCORM 2004.
    • Edition: 3rd edition. 
    • LMS Reporting status: Passed/Failed.
    • Tracking tab: ‘Track using quiz result’ heading.

Is that what you needed?

Brek Joos

Tammy, 

I did some testing, and it seems to work like I remember.

Version 10.5 of their app was release on 28Jan2020 which makes me think there was also a recent change to SumTotal in general, right?

I seem to remember that an updated app would be released shortly after an update to the system. I also remember some odd behavior in old versions of the app once an update had been made.

Do you know if there is a recent update?

Are you able to access the course on a personal device that uses the current app version?