Articulate 13 Audio Editor Crashing
Apr 20, 2016
Hi. I'm an Articulate 13 novice, so please forgive any obvious issues/questions.
I have been adding WAV sound files to my Articulate 13 module. To the best of my knowledge (since someone else is recording the sound files), I am using 16 bit 44 KHZ PCM WAV files.
When I click to open the Audio Editor, the editor briefly loads, then crashes PowerPoint, locking the file. When I try to end the program, I get a message that the program is waiting for me to Save (or Don't Save) the file. When I click Save, the program closes, and Audio Editor never opens. I then have to relaunch PPT and the file. Is there a reason that this is happening?
Can anyone provide any troubleshooting tips?
Thanks!
3 Replies
Hi Joel!
The crashing is not expected behavior for sure. I would advise that you conduct a repair of your software as listed in this documentation.
Thanks, Leslie. I just had Articulate 13 uninstalled and reinstalled, so I don't think that is the issue.
Does anyone else have any thoughts or suggestions about resolving this issue.
BTW: I just tried to launch Audio Editor, and the same crashing occurred.
Thanks for the update Joel. Do you use Kaspersky Internet Security perhaps?
You are welcome to work directly with our support team here and perhaps they can pull some error logs and better understand the issue.
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