Articulate 360 Font Issues

Hi There

They are True Type Fonts such as Calibri / Arial / Times etc

The font issue appears in preview mode before publishing, but for the
record I am publishing to Web / HTML 5

I look forward to your reply

Kind regards

Hi David,

We've seen a few things with HTML5 recently and how fonts are behaving based on our new structure to use WOFF fonts within Storyline and Studio 360. The steps at the bottom of this article are resolving it for the majority of the fonts, but if not - can you connect with our Support Engineers and share the font files?

Hi Ashley,

I will have to take this up with support as the fonts are displaying incorrectly before it is published and therefore the steps to resolve the fonts once published are currently no help.

Hi David, 

Thanks for that heads up, and I found your support case (#00969090 for my reference) so I'll follow along as well.

Ok so update to (suspected TTF - WOFF conversions) issues:

"We have reviewed your project file but I was not unable to duplicate the issue. I have submitted your case to our Quality Assurance team for their review. Unfortunately, I was unable to determine a workaround. I cannot offer a time frame for when or if this issue will be resolved. I'll keep you posted."

No idea if a day / week / year or will indeed be resolved !!! not good for a new (expensive) product sadly.

Looks like I have to uninstall 360 and go back to '13 - now where are the recommended procedures for that ?? hmmn

Hi David- thanks for sharing the details and I do not have a timeline to provide either. I did peek in on your case and looks like Rowie assisted you with the uninstall instructions as well.

Was this ever answered?  This same thing is happening with me when I downloaded the articulate 360 update files from Jan. 26th.  

Please share the answer.   The fonts look great in PowerPoint and in the last version of Presenter 360 published to our LMS.

Is there something in the latest release of articulate 360 that is doing this? 

Thanks in advance for your response.

Hi there

Sadly no not fixed !! I received this from tech support yesterday:

*"Good afternoon! We don't have a fix yet for the issue reported. However,
we encountered a similar case with one customer wherein there was a problem
with Microsoft Office. It looks like the Character Spacing for Office was
not working properly. The Tight and Normal spacing appears to have
switched. The workaround was to use "Tight" spacing. Here's a screen
recording: http://drops.articulate.com/a2Vt/1ZkUc75u
If possible, please try the
workaround from your end and let us know what happens."*

To which I replied that I have uninstalled 360 until a fix has been
released!!!

Kind regards

[image: Dave Got to the Moon First.]

<http://www.linkedin.com/profile/view?id=62978727&trk=tab

Hi TJ,

The update 3  of Articulate 360 that was released included a fix for "Some text would be replaced by emojis in HTML5 output when the hosting server wasn’t configured for WOFF files." But the issue detailed and mentioned by David here was for the font spacing being incorrect in the preview/publish based on how the character Spacing in Powerpoint had the 'Tight' and 'Normal' spacing functionality switched. It is reported to our QA team for further investigation but I don't have an additional update at this time. I will let them know that another user in the forums shared they've run into the same behavior so that we have tracking for users impacted. 

Ashley and Dave, thanks for the responses.

Ashley, this seems to be only affecting the text in text boxes.  It's using a font that looks all scrunched up and it should be Arial.  I've tried several other fonts, but the same thing is happening.  Also, any text in SmartArt is scrunched using that same weird font.

Anyone else running into this after updating your 360 files to the newest version?

Thanks!

Dave, Also, my kerning is set as "normal" on the text in the text boxes.

Hi TJ

All the same problems I have sadly.

As soon as I went back to '13 problems sorted.

I tried all Desktop typefaces otf/ttf and the problem seems to happen when
Articulate converts to the Web typeface format.

Web fonts as I understand have no Open Type features and often have glyphs
removed as they use the CSS @ Font-face declaration.

I believe Articulate convert to WOFF file and would be interested if the
could try a TrueType file conversion only.

Font Conversion was a huge problem when I opened PC files on Apple Mac's 10
years ago and had hoped that was far behind us lol

[image: Dave Got to the Moon First.]

<http://www.linkedin.com/profile/view?id=62978727&trk=tab

Hi TJ,

By "text in text boxes" are you referring to the text you're seeing in a data entry field or in a variable reference, or just the text you've typed in and is displaying normally on a slide? Just want to be sure I'm clear on the other text options/settings you'd be using to run into this behavior. 

I am having this same issue. The standard Windows/Office fonts of Arial is compressed and word spacing is also off. The underline on hyperlinked text is also off, where the underline appears as a strikethrough. This issue is making the published files almost unusable. Any more answers on this?

I've opened case 01010400 for this issue.

Hi folks!  I found my answer.  I work off a 1 TB external hard drive.  As soon as I moved my files to my C: drive, the fonts look correct.  Hope this helps someone else!

Thanks Ashley!

Scratch that!  I published from my hard drive and imported the zip file to my LMS and the font problems are still there.  Ed, I hope  you get some answers to your case file.

Hey Edward,

Thanks for the case number. I'm going to follow along in that case.

TJ,

Well the C drive is a good reminder about working locally - can you recreate the issue in a brand new file that you've started in your local drive? If the file had been on the external drive the latency and corruption elements could already be present. 

Ashley, it is doing this in a new file as well. The font problem doesn't
appear in my interactions; those are all fine. This is strange and only
started happening after I downloaded the Jan. 2017 updates for 360. Ashley
is there a way I can roll back one version of 360?

Thanks!

Hi TJ, 

Thanks for confirming it was persistent in a new file, we don't have a public link for earlier versions, but I'd reach out to our Support team here and that way we can give it a test and go from there. Did you already go through the repair? That'd be my first recommendation to confirm that something wonky didn't just happen during the update installation and not just the update itself. 

Hi Ashley!  I did the repair and am still having the same problem.  But, get this...  I had my ID open the course on her laptop and it's not doing the font thing.  I have the Articulate font installed, but are there other fonts I need as well?  I'm just using Arial.  Guess I'll wait to hear about my case file results.

Thanks Ashley!

Tj

Hello TJ - Ashley is out of the office today, but I took a peek at your case and it looks like Rowie responded to your case yesterday. Did you receive that e-mail? If not, we can try to send it again. If you could check junk/spam as well as the e-mail will be from support@articulate.com. Thanks.

Hi Leslie. I got an email yesterday regarding instructions on how to
upload my file for the case. Other than that, I don't have any more emails
from the support team. I also check spam.

Thanks!

Tj