Articulate Error

A couple of my colleagues continually receive a "Articulate Presenter 360 has stopped working" error (see attached image).  They receive this error when they do NOT have Storyline 360 open but DO have PPT open.

I have had them uninstall and reinstall Articulate suite and it did not resolve the issue (this was a recommendation in a post here in e-learning heroes).

Is this issue caused or related to PPT?

Any assistance is appreciate.  

Thank you,
Sukh

 

2 Replies
Katie Riggio

Hi there, Sukh!

Sorry to hear your team is seeing that error, and a smart call to run a Studio 360 repair. From here, I'm going to connect you with our Engineers so we can get this straightened out for everyone as quickly as possible.

Look out for an email from support@articulate.com, and you'll get priority support since you're an Articulate 360 Teams subscriber!