Articulate error message: "Project cannot be upgraded..."
Aug 13, 2014
Three out of more than twenty lessons that I have created are giving me the following error message: "Your Articulate Presenter project cannot be upgraded to the new Articulate Presenter '13 file format." Very cute. When I troubleshot, I was advised regarding upgrading from Articulate 09 (these were created in 13 to begin with), and how to proceed with this "rare" error message after having applied update 3. I had not applied update 3 yet (my co-worker gets nothing but grief from many of the updates), so I backed everything up and gave update 3 a shot. No bueno... Still the same problem, and the "fix" that was supposed to help those working in update 3 is not helping me. I need to match and publish 3 lectures by Friday, so I hope there is a genius solution out there...
Thanks,
Natalie
Portland Bible College
4 Replies
Hi Rachel!
I see where you have submitted this (case #00415482) to our support team.
Hello, why I cannot access my class from populi , using articulate 360 from my mobile ?
William Avancini
55 (11) 96063-6329
Portland Bible College - Brazil
The link or the launch page may not appear like a correct URL to open from mobile app:
This is the link :
intent://?path%3Dhttps%3A//d2has7s6ih03o4.cloudfront.net/b948aa1ab84c68d42fac269dba800ff2615c578b%26projectid%3D5eP9OGsikoB%26lms%3D1%26endpoint%3Dhttps%3A//pbc.populiweb.com/router/tincan/api/%26auth%3Dd820d46b5367fad8a9b1fd8b2caa7425%26actor%3D%7B%22objectType%22%3A%22Agent%22%2C%22account%22%3A%7B%22homePage%22%3A%22https%3A%5C/%5C/pbc.populiweb.com%22%2C%22name%22%3A13820462%7D%7D%26activity_id%3D2642%26registration%3D63103334%26tincan%3Dtrue#Intent;scheme=artmobileplayer;package=air.com.articulate.articulatemobileplayer;end
Hi William!
There are a few reasons why you might see a “Cannot Access Content” error when opening courses in the Articulate Mobile Player app.
Please check out those reasons in this article, and let me know if one of those solutions helps you.
This discussion is closed. You can start a new discussion or contact Articulate Support.