Articulate - Not Responding

Apr 12, 2013

My hard drive crashed and I had to reinstall Articulate Studio '09 (version 8) on my laptop using Windows XP and Office 2007.

Now I cannot get Articulate to work.  I load PowerPoint file, click on Articulate ribbon and when I use Preview or Publish, I receive Not Responding in Task Manager.  Receive several Articulate Presenter Project Handler tasks that are Not Responding.  It takes a long time to End the Task for Articulate Presenter UI, and then PowerPoint does not Respond.  When I load Powerpoint, I get an error message that the Articulate Ribbon has been disabled.

I have removed Articulate and reinstalled but I get the same errors.

Why can't I get Articulate to work?


3 Replies
Christine Hendrickson

Welcome to E-Learning Heroes, Tracy!

So sorry to hear about the crash and the trouble you're having with this. 

What steps did you take to install and reinstall Studio? Please make sure you follow the steps outlined in the following article to ensure the software is properly removed and installed on the machine:

Unexpected or erratic behavior in Articulate Studio '09

Can you try the steps above and let me know if you're still unable to use the software, please?

Thanks and welcome again, Tracy!


Veronica Semmler

I am having the same issues but I have reinstalled Studio as well as my Microsoft files. Any idea what might be going on?

I try to edit the Slide Properties and sometimes it lets me in the second screen but sometimes it doesn't. When it lets me open the slide property screen I am able to edits but once I go to click OK it freezes and states that it is 'Not Responding'.


Christine Hendrickson

Hi there Veronica,

First, can you confirm that you're working with local presentation files? 

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names.

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

Also, did you reinstall using the steps outlined in the article I provided earlier? 

Can you tell me what version of Office you're running, as well?

If you can, try creating a blank, new presentation and see if the same thing happens. 

Thanks Veronica!


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