Presenter Ribbon crashes at "Record Narration"

Hello all,

I'm having an issue with Articulate . When I click on "Record Narration" on the powerpoint articulate ribbon it freezes at this point on the progress bar:

I have to use task manager to kill the Presenter ribbon (which shows Not Responding) and powerpoint.

When I restart I get the error message that there was a serious problem with Powerpoint and it prompts me to disable the Articulate ribbon.

Also have this error output:

The system in question is XP Pro SP3 32bit, running Office Home and Business 2010 32bit.

I have tried to repair Articulate, reinstall Articulate. and also reinstalled Office but no luck.

Any assistance would be greatly appreciated!

1 Reply
Christine Hendrickson

Hi Kevin. Welcome to the community!

So sorry to hear about the trouble you've had with this. Thank you very much for all of the information, I appreciate it. 

If you can, please take a look at the troubleshooting steps outlined in this knowledge base article. You mentioned that you already have the 32-bit installation of Office and that you've already re-installed. I would focus on the additional steps for XP, for now. 

If the problem continues, please go ahead and submit a support case with us. In the case, you'll be able to provide a link to this thread, as well, so you won't need to repeat the information you've already posted. Also, if you do submit a support case, please share the case details with me so that I can update this thread with any suggestions or solutions. 

Thanks Kevin!

Christine