Presenter 13 Record Narration error, need help

Aug 26, 2015

I need help. 

I have made several presentations using PowerPoint with the Articulate plug-in.  I have recorded audio for each using the Record Narration selection.  When I clicked on it for my current new presentation, I received an error.

"Your Articulate Presenter project cannot be upgraded to the new Articulate Presenter '13 file format"

After the error I cannot open to record narration.  The Presenter recording will not begin.

Anyone faced this and have a resolution?

Thanks,

Don L

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