Runtime error

I have just updated to Studio 13 from 09. When I first run Presenter and clicked 'launch powerpoint' I got an error saying my version of ppt is incompatible (im running Office 2013 32bit on a 64bit PC). So I opened ppt and the Articulate ribbon only responds with 'Custom UI Runtime Error in Articulate Presenter Ribbon......"

I then went to File > Options > Addins >Manage: Disabled Items and enabled 'Addin: articulate (articulate.ppa), but on restarting ppt I now I get the following; Any ideas anyone?

15 Replies
Christine Hendrickson

Hi Anton,

I'm not sure if Brian has any additional information on the issue at this time.

However, I wanted to suggest reaching out to our Success Team. If you explain the issue to them, I'm sure they'll work with you to provide a one-time trial extension. You can email them directly at Success@articulate.com, or give them a call (from 8a to 8p EST) at 800-861-4880. You can also chat with someone live (during the hours above) here

I hope this information helps!

Anton Mitchell

Thanks Christine, but there is not much point extending the trial if the software is not working. I have this morning gone through a full un-install and re-install as per the instructions at http://www.articulate.com/support/kb_article.php?product=ap13&id=aqf3vvizx7kv, but to no avail.

Regards Anton.

Christine Hendrickson

Hi Anton,

You're absolutely correct. However, you can keep the extension details they send you. You can activate the extension after the issue has been resolved. I know it's not flaw-free, but I'm hoping that helps :)

Hopefully we'll have some more news on the issue soon.

Thank you and have a great day!

Anton Mitchell

Disappointed that there seem to be no resolution to my issue and no further feedback on progress. We have been using Studio for 5 years now, and my team were looking forward to upgrading to the latest iteration, but if I cant get it to work on my machine, there seems little point in investing in the upgrade. I wonder if the response would have been different if I has already purchased the upgrade?

Regards, Anton. 

Brian Batt

Anton Mitchell said:

Disappointed that there seem to be no resolution to my issue and no further feedback on progress. We have been using Studio for 5 years now, and my team were looking forward to upgrading to the latest iteration, but if I cant get it to work on my machine, there seems little point in investing in the upgrade. I wonder if the response would have been different if I has already purchased the upgrade?

Regards, Anton. 


Hi Anton,

I sent you a private message.  Please reply to it when you have a chance.