The PowerPoint Tab is there but when I click on anything in the tab, I get the error message.
Also, finally, when I go to COM Add-Ins, Articulate Presenter IPC Handler is listed and I can click it but the check mark does not stay. When I click to Add it (specifically the Articulate.Presenter.Ipc.vsto it says it is not a valid Office Add-In.
Thank-you for any advice on this and everyone have a wonderful weekend.
Thanks for the update and it looks like you reached out to our support team (00741487) as well and that Vevette is assisting you. I will follow along in the progress there.
I took a look at the case that Mark had opened with our support team and I do not see where we reached resolution with the user, so I do not have any additional information to share with you.
You can see a solution I shared above and if that does not assist, I would advise reaching out to our support team here as well.
The reason I am using Articulate is because another company has purchased our company and they have Articulate licenses. We have been using iSpring for over 4 years and have been extremely pleased with it. I figured Articulate would be a competitive product. This is NOT the case in my experience and in my Co-workers experience.
I tried Articulate 13 and then upgraded to Studio 360. Same problem with both version on my personnel PC running office 2007. I checked the forms and have SP3 and other things I should have, but no luck. Cannot get the plug-in to load. Never a problem with iSpring.
On my Corporate PC, I am running Microsoft Profession Plus 2016 – the plug in works although I have many of problems with Articulate 13 and studio 360.
·Audio editor taking over 7 minutes to open and then frequently some audio tracks missing,
Play and pause buttons freezing over 60% of the time in audio editor
When hitting the space bar to start and stop audio it continues to shift the audio track right (extremely frustrating) – when it works which is less than 50%. Of the time.
Objects and boxes on PPT slides are misaligned when previewing slides or publishing, what you see on the PPT slide is NOT what you get on Articulate published scorm files.
Fonts changing sizes and spacing on slides in published version.
Unable to publish a MP4 video directly as in iSpring. Cannot believe this feature is not in Articulate for rapid eLearning.
Long time to publish vs iSpring. As an example:
Opening audio editor in iSpring – 2-3 seconds. Opening in Articulate 7+ minutes if animation pane is open and 40+ seconds with animation pane closed.
A 21-minute presentation with 32 slides takes 20 seconds to publish in iSpring. Over 3.5 minutes in Articulate! That's over 5x longer!
Extremely frustrated with this program and NOT a happy camper. This really cuts into my productivity. My co-worker is experiencing the same types problems.
Thank you for taking a moment to share some of the issues you are having with the software. That is certainly helpful and hopefully I'll be able to assist you here.
Regarding the issue you are having with your personal computer, you would need at least Powerpoint 2010, so I'm sure Office 2007 is the culprit there.
You can check out all of our system requirements here.
I'm glad to hear that it loaded on your corporate computer.
The issues you are experiencing with the audio and slide objects, is that limited to a particular project?
You did not mention what version of Windows you are utilizing. If Windows 7, take a look at this article.
Are you working on your files and software on your local C Drive?
Since you are utilizing Articulate 360, keep in mind that you have a suite of products available to you and choosing the right tool is a part of that.
Publishing an interactive to course to mp4 is not a feature that we have as the interactivity is lost immediately. You could use Storyline, Replay, or Peek to record yourself going through your interactive course if needed.
If you'd like us to take a look at any of your project files or work closer with you to understand what may be going on, please reach out to our support engineers here.
9 Replies
Hi Mark!
Hello Leslie!
Thank-you for the article and I tried everything there. I'm using PowerPoint 2007 SP3 and Microsoft Visual Studio 2010 Tools for Office Runtime (x64).
The Operating System is Microsoft Windows XP 64-Bit SP2
I also Uninstalled/Reinstalled the latest version of Studio 13 (Update 7 1509.1618) using this procedure:
http://www.articulate.com/support/kb_article.php?product=ap13&id=aqf3vvizx7kv
The PowerPoint Tab is there but when I click on anything in the tab, I get the error message.
Also, finally, when I go to COM Add-Ins, Articulate Presenter IPC Handler is listed and I can click it but the check mark does not stay. When I click to Add it (specifically the Articulate.Presenter.Ipc.vsto it says it is not a valid Office Add-In.
Thank-you for any advice on this and everyone have a wonderful weekend.
Mark
Hi Mark!
Thanks for the update and it looks like you reached out to our support team (00741487) as well and that Vevette is assisting you. I will follow along in the progress there.
Do we have any resolution to this issue? I am also facing same problem.
Hi S!
I took a look at the case that Mark had opened with our support team and I do not see where we reached resolution with the user, so I do not have any additional information to share with you.
You can see a solution I shared above and if that does not assist, I would advise reaching out to our support team here as well.
Same problem, what was the resolution
Hey John, sorry that happened. Are you using Studio '13 as well?
We've got an article with some possible solutions here--let me know if that helps any!
The reason I am using Articulate is because another company has purchased our company and they have Articulate licenses. We have been using iSpring for over 4 years and have been extremely pleased with it. I figured Articulate would be a competitive product. This is NOT the case in my experience and in my Co-workers experience.
I tried Articulate 13 and then upgraded to Studio 360. Same problem with both version on my personnel PC running office 2007. I checked the forms and have SP3 and other things I should have, but no luck. Cannot get the plug-in to load. Never a problem with iSpring.
On my Corporate PC, I am running Microsoft Profession Plus 2016 – the plug in works although I have many of problems with Articulate 13 and studio 360.
Extremely frustrated with this program and NOT a happy camper. This really cuts into my productivity. My co-worker is experiencing the same types problems.
Hello John,
Thank you for taking a moment to share some of the issues you are having with the software. That is certainly helpful and hopefully I'll be able to assist you here.
Regarding the issue you are having with your personal computer, you would need at least Powerpoint 2010, so I'm sure Office 2007 is the culprit there.
You can check out all of our system requirements here.
I'm glad to hear that it loaded on your corporate computer.
The issues you are experiencing with the audio and slide objects, is that limited to a particular project?
You may want to reuse the slides in a new file to see if that alleviates your issues.
You did not mention what version of Windows you are utilizing. If Windows 7, take a look at this article.
Are you working on your files and software on your local C Drive?
Since you are utilizing Articulate 360, keep in mind that you have a suite of products available to you and choosing the right tool is a part of that.
Publishing an interactive to course to mp4 is not a feature that we have as the interactivity is lost immediately. You could use Storyline, Replay, or Peek to record yourself going through your interactive course if needed.
If you'd like us to take a look at any of your project files or work closer with you to understand what may be going on, please reach out to our support engineers here.
This discussion is closed. You can start a new discussion or contact Articulate Support.