I published a module for one of our products and it works just fine offline, but once I put it online, it just shows an empty shell, with the Articulate logo.
You can see here, the two top modules work fine, (Hb and Glucose) but the bottom module (Albumin) has a problem. All of them were published and put online the same way.
If your published Articulate Presenter output plays properly on your local computer but won't load after you've uploaded it to your web server or web site, then it's likely that the XML files were corrupted during the upload process.
A common symptom in the Articulate Player is to see "SLIDE 100 of 160 PRESENTATION COMPLETE" in the seekbar which I see in that course you mentioned.
To correct this behavior, either use the FTP upload feature of Articulate Presenter, or set your FTP application to upload files as binary. Uploading the XML files in ASCII or Auto mode may cause corruption.
It's also important to maintain the directory structure of your published content.
If you experience similar issues with content loaded in an LMS, the issue may be related to the specific version of Java Runtime Environment you have installed. Please see this KB article for more information.
3 Replies
Hi Andre,
If your published Articulate Presenter output plays properly on your local computer but won't load after you've uploaded it to your web server or web site, then it's likely that the XML files were corrupted during the upload process.
A common symptom in the Articulate Player is to see "SLIDE 100 of 160 PRESENTATION COMPLETE" in the seekbar which I see in that course you mentioned.
To correct this behavior, either use the FTP upload feature of Articulate Presenter, or set your FTP application to upload files as binary. Uploading the XML files in ASCII or Auto mode may cause corruption.
It's also important to maintain the directory structure of your published content.
If you experience similar issues with content loaded in an LMS, the issue may be related to the specific version of Java Runtime Environment you have installed. Please see this KB article for more information.
Please let us know if you need anything else.
That did it! Thanks so much!!
Best,
Andre
Thanks for the update Andre and glad it worked for you!
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