Audio and animation synch issues on Mobile devices (HTML5)
We are experiencing audio synchronization issues when publishing to HTML5 and viewing our content over tablets (we tested with iPad and Samsung Galaxy). We are NOT able to view the content in the Articulate Player app, because our LMS does NOT support Tin Can (we have to stick to SCORM).
What happens is that the audio and screen animation will play OK and keep in synch some of the time, then on other screens the audio will "disappear" and the text bullets will continue to build, and then on other screens the audio will start, stop, restart and the on-screen animations (such as bullet builds) will then be out of synch. None of this behavior occurs on a PC or MAC (just mobile devices).
Does anyone have some best practices out there for preventing this? For example, should we NOT use auto- advance? Any other "tricks?"