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Welcome to E-Learning Heroes, Tracy!

What type of upgrade did your company perform? Did you have a new version of Windows installed, or Office, etc.?

Can you please try uninstalling the Articulate software, and then following the steps here, ensuring that you have the latest version of Articulate software installed?

If the problem continues, please create a Presenter Package and send it to us in a support case. Also, please share the case number with me so I can update this thread and follow the case progress.

Thanks!

Hi Christine

I just spoke with a colleague and he does not think that there is anything in the upgrade that would affect it.  I will raise this as an internal ticket with IS support and will let you know how I get on.

I am not sure I will be able to reinstall according to your directions as we have a specific process for installing applications so again I will include your response in my IS ticket and see what they come back with.

Thank you so much for your quick response.  It is great knowing that if I have a problem there is a whole community including expert support staff within Articulate that I can reach out to.

thanks Tracy

Good morning Tracy!

Thanks very much for getting back to me. I totally understand if you need to have your IS department take a look. I'm sure they'll appreciate that you took that route, too. If you receive any updates, please let me know.

Thanks!

Christine