Audio Editor Keeps Freezing

Jun 24, 2014

My audio editor keeps freezing for one of the ppt presentation I am working on. The audio editor works for my other presentation files.

I have tried deleting the audio associated with each slide and importing them again.

I also deleted all the audio associated with each ppt slides and tried to see if the audio editor opens. It did open. However, when I imported the audio and tried to open the audio editor I just get the sign that it is loading, but nothing happens. I have logged  off and logged in again, but no luck.

What could be causing this problem?

3 Replies
Christine Hendrickson

Hi Rachel,

Sorry to hear about the trouble!

Hi Stephanie,

Welcome to E-Learning Heroes!

I'm sorry to hear about the trouble you're having with audio. Hopefully we can find out what's causing this and avoid this in the future. 

I recommend confirming that you have a supported version of Office and PowerPoint installed:

Articulate Studio '13 requires a 32-bit desktop version of Microsoft Office. It won't work with:

  • 64-bit versions of Office
  • Browser-based (online) components of Office 365
  • Click-to-run versions of Office 2010

Note: Visual Basic for Applications must be installed. It's part of the typical Office setup. If it wasn't included in your installation, here's how to install it.

Here's how to tell which desktop version of Office you have.

Also, please make sure that you're working with local project files:

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

If you still have trouble, please review the following articles:

Animations,Annotations, and Audio Editor Don’t Work as Expected in Non-English WindowsEnvironment

If you've checked all of the suggestions above, can you tell us a little more about the type of audio you're importing? What file format is the audio? Are you able to import that audio into a new file and successfully launch the Audio Editor?

Let us know if you see any improvement!



PBC Online Team

Hi Christine,

My computer matches all the technical requirements.

I am trying to import wave pad files.

I made a completely new ppt and  imported the audio, but the audio editor does not work. When I click on the audio editor, it shows that it is loading the files, but nothing happens.

When I was working on this particular ppt file that already had audio, I had to add three new blank slides. Instead of adding a new slide, I duplicated the blank slide and that's when I started to have this problem. Could this be the problem?

Thanks for your help

Christine Hendrickson

Hi Rachel,

Unless you copied and pasted the slides from an external file, I don't think the duplication would cause the issue. 

Have you tested with other audio files? 

It may either be specific to the files that you've imported, or the installation. 

I'm not familiar with Wave Pad files - and I'm not certain these files are supported. 

If you're using Studio '09, these are the supported audio formats:

When importing audio into Presenter ’09, you can choose to import either .WAV or .MP3 format.

The specific types of supported audio formats include the following:

Supported .WAV File Types:

  • PCM - Microsoft Pulse-Code Modulation.
  • Microsoft ADPCM - Microsoft Adaptive Delta Pulse Code Modulation
  • GSM 6.10 - Microsoft Groupe Spécial Mobile
  • IMA ADPCM - Microsoft Interactive Multimedia Association (4 bits per sample)
  • CCITT A-Law/G.711 CCITT u-Law - Microsoft International Telecommunications Union

Supported .MP3 File Types:

  • MP3 - MPEG-1 Audio Layer 3

In Presenter '13, Presenter supports the following file formats:

  • AAC
  • AIF
  • AIFF
  • M4A
  • MP3
  • OGG
  • WAV
  • WMA

Although Presenter supports a wide range of audio file formats, not all codecs and bitrates work. For best results, we recommend 16 bit 44 KHZ PCM WAV.

It may help to try converting that audio to another format, or confirm that other audio files of the same format work properly within Presenter. 

If you still have trouble, you're welcome to share the audio file here. I'd be happy to take a look and see if I can use the Audio Editor successfully on my end with the current format. 


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