In just the last couple of weeks, when we publish Articulate Studio/Presenter 360 projects to Articulate Review, we find the audio does not play at all on first-play...both on the intro slide, and sometimes on subsequent slides. If we play the slide a second time, the audio plays properly.
We have tried this on more than one 360 Articulate Review login. We have tried publishing from multiple computers. We have tested this on multiple courses.
This is a very recent phenomenon so we're not sure if the problem resides with Presenter or Review...perhaps one of them was updated recently?
I have had the same audio issue recently as well. The audio does not work at all on the initial launch of the course, but If I refresh the page or click on the timeline, the audio will kick in immediately. This has started to become a real issue with our clients and causes them to be alarmed when their course content doesn't play right when they preview projects. Using different computers/licenses when publishing hasn't fixed the issue either. Please look into this issue. Thank you.
So sorry you've come across this issue, folks. Happy to help!
I have the same experience with this sample Presenter 360 file in Chrome 71. After some digging, I see that we have an open issue where there is neither a play button nor audio heard unless the learner interacts with the slide.
We're putting our heads together to find a solution, and I promise to share all updates here as soon as we know more! Thanks so much for bringing this to our attention, and I apologize for the headaches.
Thanks, Katie! This happens with Studio 13 files as well. I tried downloading the updater and running it, but continue to have issues with audio and video playing on the first slide until I refresh the screen or click on the restart slide button. Thanks for any help you all can come up with!
Hi there, K. I tested a newly published course from Presenter '13 update 11, and I saw a play button in Chrome 71 before the slide started playing. Would you be able to share a link to your output so I can make sure something else isn't going on with your file?
Are you getting the same behavior if you republish from the Articulate tab? I realize you ran the updater, but I'd like to see if we can pinpoint the source of the problem. Thank you!
Crystal, I don't have a place to load the courses. I am a work from home mom, just making a little extra money where I can. I create the courses on my laptop and pass them along to my clients to load on their LMS.
The play button DOES display, it was been there before I ran the updater actually. However, the audio does not play on the first slide.
Perhaps one of the other folks here can provide you a link to their courses. Keith Kemsley below mentions he has this issue in all circumstances. Sorry that I can't be of more help.
I understand. We could test upload for you if you'd like.
Would you be able to share your Articulate Package for us to take a look? If you cannot share it here in the forums, you are welcome to share it with me directly here. Please be sure to include the forum URL/link as well.
Yes, Keith. It looks like we were able to recreate the issue for Presenter 360 and a report was filed with our team.
Thanks for sharing the file K and allowing us to take a look at this for Presenter '13 as well. I'll reply back via e-mail in your support case when testing is completed.
Hi Katie, We are continuing to have issues with audio on published modules. Do you have any updates on the progress of this ticket, or when we might expect a resolution. Thank you!
We added support for the latest autoplay changes in Google Chrome 71+, so learners see a play button when they launch or resume a course that has audio or video on the first slide in Studio 360 Update 21. You can find more details linked here.
Using the latest version of 360/Studio/Presenter, we uploaded a course to the 360 Review System and tested it in Chrome. The audio did not start properly and no PLAY button appeared. In other words, the problem is not fixed.
We did not realize that this problem was specific to Chrome. It is nice to know that, for now, we can inform our clients to use another browser to test their courses on the Articulate Review system. We tested IE and Edge and they both appeared to work.
17 Replies
Note: Storyline audio on the Articulate Review platform still works correctly. This is just a Presenter problem.
I have had the same audio issue recently as well. The audio does not work at all on the initial launch of the course, but If I refresh the page or click on the timeline, the audio will kick in immediately. This has started to become a real issue with our clients and causes them to be alarmed when their course content doesn't play right when they preview projects. Using different computers/licenses when publishing hasn't fixed the issue either. Please look into this issue. Thank you.
So sorry you've come across this issue, folks. Happy to help!
I have the same experience with this sample Presenter 360 file in Chrome 71. After some digging, I see that we have an open issue where there is neither a play button nor audio heard unless the learner interacts with the slide.
We're putting our heads together to find a solution, and I promise to share all updates here as soon as we know more! Thanks so much for bringing this to our attention, and I apologize for the headaches.
Thanks for working on this. Go Katie!
Thanks, Katie! This happens with Studio 13 files as well. I tried downloading the updater and running it, but continue to have issues with audio and video playing on the first slide until I refresh the screen or click on the restart slide button. Thanks for any help you all can come up with!
Hi there, K. I tested a newly published course from Presenter '13 update 11, and I saw a play button in Chrome 71 before the slide started playing. Would you be able to share a link to your output so I can make sure something else isn't going on with your file?
Are you getting the same behavior if you republish from the Articulate tab? I realize you ran the updater, but I'd like to see if we can pinpoint the source of the problem. Thank you!
Hi Crystal,
Let us know if you need anything from me. We continue to have the problem in all circumstances.
Crystal, I don't have a place to load the courses. I am a work from home mom, just making a little extra money where I can. I create the courses on my laptop and pass them along to my clients to load on their LMS.
The play button DOES display, it was been there before I ran the updater actually. However, the audio does not play on the first slide.
Perhaps one of the other folks here can provide you a link to their courses. Keith Kemsley below mentions he has this issue in all circumstances. Sorry that I can't be of more help.
Hi K,
I understand. We could test upload for you if you'd like.
Would you be able to share your Articulate Package for us to take a look? If you cannot share it here in the forums, you are welcome to share it with me directly here. Please be sure to include the forum URL/link as well.
I shared it directly, the client is protective of their information being shared. Thank you!
It sounds like Katie was able to recreate the problem at Articulate HQ on 12/17
Yes, Keith. It looks like we were able to recreate the issue for Presenter 360 and a report was filed with our team.
Thanks for sharing the file K and allowing us to take a look at this for Presenter '13 as well. I'll reply back via e-mail in your support case when testing is completed.
Hi Katie, We are continuing to have issues with audio on published modules. Do you have any updates on the progress of this ticket, or when we might expect a resolution. Thank you!
Hi all,
We added support for the latest autoplay changes in Google Chrome 71+, so learners see a play button when they launch or resume a course that has audio or video on the first slide in Studio 360 Update 21. You can find more details linked here.
Hi Ashley!
Using the latest version of 360/Studio/Presenter, we uploaded a course to the 360 Review System and tested it in Chrome. The audio did not start properly and no PLAY button appeared. In other words, the problem is not fixed.
We did not realize that this problem was specific to Chrome. It is nice to know that, for now, we can inform our clients to use another browser to test their courses on the Articulate Review system. We tested IE and Edge and they both appeared to work.
I stand corrected! It just started working in Chrome with a PLAY button. THANK YOU!!!
Yay! Thanks for the update, Keith!
This post was removed by the author
This discussion is closed. You can start a new discussion or contact Articulate Support.