Audio Files will not play using sync animations

Jan 24, 2012

Hi everyone. Having trouble with sync animations. I am using presenter 09. My audio files are mp3 format created in Adobe Audition CS5.5. I have imported the audio files into my ppt file. Lots of ppt animations.

The problem - The audio files will not play when attempting to use the sync animations tool. All of the animations are "on click". The "start sync" button works, but the audio file will not play.

Right now I am syncing the animations using the audio editor, which works fine but it is very, very slow.

Thanks to anyone who can point me in the right direction on this.

5 Replies
Peter Anderson

Hey Sheldon!

I'd recommend sending us your project files so our support engineers can take a close look and work with you to find a solution. If you'd like to do that, please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here: 


Send to Articulate Presenter Package – Articulate Presenter ’09 Help


Upload the resulting zip file from your computer to our server using this upload form: 


Articulate Support - Upload Your Files for Review 


Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09, which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so I can follow up with you personally in the forums. Thanks!

Dwayne Schamp

I have always had issues with the SyncAnimations tool. It either behaves as you see it behaving, or some other unwanted action happens. My solution is to use an external audio program (SoundBooth, Audition, Audacity) to play the audio, and use the animation pane to time out my animations. One thing it allows me, is better control over when things will happen. Also, I can see all my animations as they truly are on the page, instead of all being "on-click".

I know you mentioned using the audio editor,  "Right now I am syncing the animations using the audio editor, which works fine but it is very, very slow.", but using an external program that allows you to play and see the audio while being able to jump back in to PPT without closing, might speed you up.

I can actually do that faster now with this method than my colleagues can using the syncanimation editor.

Sheldon Braid


I was never able to resolve the problem of external audio files not playing when using the sync animations tool in presenter. What I do now is to use the Audio Editor in presenter, and move the on click animation markers to the correct locations in the wave form. It's kind of ugly with lot's of animations, but it gets me there.

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