Audio isn't Present in Presenter After Recording

Hi Bill!

I'm seeing/hearing audio in your project. Should I be focused on a particular slide/section?

Leslie,

Thanks for reading the post and accessing the package.
There are two new slides in the presentation.
One has the title, "Hazardous Secondary Materials" and the other has the title, "Hazardous Secondary Materials States".
I recorded both slides, confirmed the quality of the recording, and then saved the recording.
In each of the preview modes detailed in the post, there is no audio heard.
Hope this helps with the detective work.

Bill Homovec, MPH, CBSP, SM (NRM)
LabCorp
Corporate EHS Officer
531 South Spring Street
Burlington, NC 27215
Phone: (336) 436-5022
Fax: (336) 436-4171
Email: homoveb@labcorp.com
-This e-mail and any attachments may contain CONFIDENTIAL information, including PROTECTED HEALTH INFORMATION. If you are not the intended recipient, any use or disclosure of this information is STRICTLY PROHIBITED; you are requested to delete this e-mail and any attachments, notify the sender immediately, and notify the LabCorp Privacy Officer at privacyofficer@labcorp.com or call (877) 23-HIPAA / (877) 234-4722.

Thanks for the details Bill. I'm not seeing any audio for those slides:

Please be sure that you are adding audio as explained here. This article covers some of the reasons your audio may be missing or lost.

Also - Please note that replying to the forums via e-mail attaches your signature. You are welcome to pop in and edit if needed.

Leslie,

Thanks for the investigation.
I did access the article referenced below.
I did find that I had not marked all of the check boxes filled in in the "recording" section (last block, "Launch Record Narration in full screen mode on large monitors" was not checked).
All other options in the screen shot below had already been marked as shown.
I did check the last block, recorded the audio, then previewed the recorded audio.
The audio still wasn't present. When I subsequently accessed Audio Editor, and it did not indicate any audio was present and saved for these slides, despite me having saved it after recording.
Any additional insight would be helpful.

Bill

[cid:image001.png@01D21976.596C70C0]
Bill Homovec, MPH, CBSP, SM (NCRM)
LabCorp
Corporate EHS Officer
531 South Spring Street
Burlington, NC 27215
Phone: (336) 436-5022
Fax: (336) 436-4171
Email: homoveb@labcorp.com

-This e-mail and any attachments may contain CONFIDENTIAL information, including PROTECTED HEALTH INFORMATION. If you are not the intended recipient, any use or disclosure of this information is STRICTLY PROHIBITED; you are requested to delete this e-mail and any attachments, notify the sender immediately, and notify the LabCorp Privacy Officer at privacyofficer@labcorp.com or call (877) 23-HIPAA / (877) 234-4722.

Hi Bill! I'm not seeing a screenshot here and it looks as if you are responding via e-mail as your signature has been included. You are welcome to pop in and edit that as well as utilize the Add Attachment option in the bottom left of the reply window for your attachment.

I took another look at your project and I am able to add audio, save audio, and view in Audio Editor as expected. Are you having trouble across projects or just with this project in particular?

You may want to conduct a repair of your software to see if this alleviates the issue.

If just the one file, perhaps the following can assist:

1. Open a new, blank presentation in PowerPoint.
2. Go to the Home tab, click the drop-down arrow beside New Slide, and choose Reuse Slides.
3. In the Reuse Slides panel, click the Browse button and choose Browse File.
4. Browse to your original PowerPoint file and click Open.
5. At the bottom of the Reuse Slides panel, mark the box to Keep source formatting.
6. Right-click the first slide in the Reuse Slides panel and select Insert All Slides.
7. Save the new presentation and republish.

Note: Articulate resources, such as audio and video, will need to be inserted again into the new presentation. You may need to export the narration from your original presentation, then import it into the new presentation.

Leslie,

I am only having these difficulties with updating/editing audio placed on programs that were initially authored in Presenter 2009. These programs have been updated to Presenter 2013 when I sought to edit them, and that’s when these problems started. Any other program that was started in Presenter 2013 has been problem free on this front. I have added the screen shot referenced below as an attachment to this message so you can see what I indicated previously.

I have not been adding or changing any Resources as part of these editing efforts. Besides the communality of the audio problem, all programs with this problem were initially authored using Presenter 2009.

I have done a re-install of the software prior to notifying you of this issue. Re-installing the software did not solve the problem. I did confirm that the version of Articulate that I was using was the current version before I did the software re-install.

Thanks.

Bill

Hi Bill! Since I am not able to re-create the issue you are having, I'm not sure if it would not just be best to work directly with our support engineers. I have opened a case on your behalf and you should be hearing from someone soon.