I recorded a series of four learning modules with audio narration in Presenter. They had been working up until yesterday, and now two of the four have the audio missing. I've looked through some of the troubleshooting with audio information on the site, and none of it seems to explain what could be causing this. I'm hoping there might be a way to recover the lost audio, but I'm also hesitant to do much else with the two that are still working as I'm not sure what the cause of the loss is in the first place.
I know this is a very vauge synopsis of the issue, but I'm really perplexed about this! Please help!
Thank you for your response. I was able to have my IT department restore an older version of the file, which still had the audio in it. I'm still unsure what caused it, that list was helpful but I'm not sure how to pinpoint the exact issue. I'm now in the habit of creating backups!
3 Replies
Hi Emily and welcome to E-Learning Heroes!
If your audio is missing, this article highlights some of the common reasons and solutions.
Hi Leslie,
Thank you for your response. I was able to have my IT department restore an older version of the file, which still had the audio in it. I'm still unsure what caused it, that list was helpful but I'm not sure how to pinpoint the exact issue. I'm now in the habit of creating backups!
It's a good habit regardless Emily
Glad that you were able to get this working again, and thanks for the update.
Be sure that you are working locally :)
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