On one screen the audio scrub bar ends before the narration ends in the preview mode and the rendered course. The last two animations on the screen comes up right before the scrub bar ends. Their cues are actually further along the narration so it appears that the last two animations are too early. I've tried rebuilding, synching and outputting the screen only to achieve the same results. Any ideas. I am on a tight deadline.
Sorry to hear you've run in to this! Would you mind sharing your Articulate Package with our Support Engineers so they can take a closer look? They're available 24/7 and will work with you one-on-one to get this issue sorted out. If you do decide to open a case, please be sure to share your case number with me so I can follow along, as well!
Debra A. Stoetzel
Director, Media Development & eLearning
Fusion Productions
60 Barrett Drive, Ste. E
Webster, New York 14580
585.872.1900 ext 320 office
585.872.2014 fax
585.414.0814 mobile
http://www.fusionproductions.com
Fusion Productions is a Certified NYS Minority Business Enterprise - #51139
Debra A. Stoetzel
Director, Media Development & eLearning
Fusion Productions
60 Barrett Drive, Ste. E
Webster, New York 14580
585.872.1900 ext 320 office
585.872.2014 fax
585.414.0814 mobile
http://www.fusionproductions.com
Fusion Productions is a Certified NYS Minority Business Enterprise - #51139
Hi there Deb! I see that you're working with my colleague Karla on this case, and she explained that animations will suddenly stop playing if the duration of the animations is longer than the slide audio. In Articulate Presenter '13, audio takes precedence over animations when determining the duration of a slide. If you need animations to continue playing after the slide audio has finished, see this article for a workaround. She added 1 second of silence to the end of the slide, and that seemed to fix the issue.
Be sure to let us know if you need any further assistance! I also wanted to mention that replying via email includes your email signature here. Feel free to pop back in and edit out any personal information, if you wish. :)
4 Replies
Hi there Deb,
Sorry to hear you've run in to this! Would you mind sharing your Articulate Package with our Support Engineers so they can take a closer look? They're available 24/7 and will work with you one-on-one to get this issue sorted out. If you do decide to open a case, please be sure to share your case number with me so I can follow along, as well!
Just sent a package.
The case number is:
0099470
Debra A. Stoetzel
Director, Media Development & eLearning
Fusion Productions
60 Barrett Drive, Ste. E
Webster, New York 14580
585.872.1900 ext 320 office
585.872.2014 fax
585.414.0814 mobile
http://www.fusionproductions.com
Fusion Productions is a Certified NYS Minority Business Enterprise - #51139
That works. Thank you
Debra A. Stoetzel
Director, Media Development & eLearning
Fusion Productions
60 Barrett Drive, Ste. E
Webster, New York 14580
585.872.1900 ext 320 office
585.872.2014 fax
585.414.0814 mobile
http://www.fusionproductions.com
Fusion Productions is a Certified NYS Minority Business Enterprise - #51139
Hi there Deb! I see that you're working with my colleague Karla on this case, and she explained that animations will suddenly stop playing if the duration of the animations is longer than the slide audio. In Articulate Presenter '13, audio takes precedence over animations when determining the duration of a slide. If you need animations to continue playing after the slide audio has finished, see this article for a workaround. She added 1 second of silence to the end of the slide, and that seemed to fix the issue.
Be sure to let us know if you need any further assistance! I also wanted to mention that replying via email includes your email signature here. Feel free to pop back in and edit out any personal information, if you wish. :)
This discussion is closed. You can start a new discussion or contact Articulate Support.