hi there, I have 3 courses I'm publishing and they all use the same player template. I have changed the User Navigation to Restricted, yet for some reason, one of the courses will not lock down for me when I publish! Any reason why this would happen?
On the course that is not functioning as restricted, have you double-checked to see if the correct template is selected in the properties? Sometimes, this may change and this may effect the restrictions you've set in the course.
This knowledge base article will walk you through the process of checking the current selection for the template. If you see that the template is not set to the one you've used for the other 2 courses, change the selection in the drop-down menu. Try testing your course again and see if the correct restrictions are now functioning properly.
If you've confirmed that the correct template is selected, please open a case with us. We'll take a look to see what may be causing the problem.
yes, it's definitely the same template that's chosen in the PPT and when publishing. I had to go into the XML file after publish to change "free" to "backonly"
2 Replies
Good morning Greg!
On the course that is not functioning as restricted, have you double-checked to see if the correct template is selected in the properties? Sometimes, this may change and this may effect the restrictions you've set in the course.
This knowledge base article will walk you through the process of checking the current selection for the template. If you see that the template is not set to the one you've used for the other 2 courses, change the selection in the drop-down menu. Try testing your course again and see if the correct restrictions are now functioning properly.
If you've confirmed that the correct template is selected, please open a case with us. We'll take a look to see what may be causing the problem.
Thanks!
Hi Christine,
yes, it's definitely the same template that's chosen in the PPT and when publishing. I had to go into the XML file after publish to change "free" to "backonly"
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