Hoping you can help! HD crashed and had to do a clean install of Windows 7. Luckily I was able to dig out my old serial numbers but I bought product in 2007 (pre-encoder era) so not sure if they work any more because when I updated last version, I think one worked for all 4 Articulte apps? I tried to enter serial number for Presenter but it didn't work as "activate" button didn't go live. But of course I wasn't able to uninstall so maybe that was the issue?
Hi Justin-- I'm trying but because I only have the previous version of Presenter Studio, it is telling me I don't have a key w/required length. I have separate serials for presenter, quizmaker and engage but not for encoder as it wasn't available yet. I also have an order #. Any suggestions?
Hi Justin-- I'm trying but because I only have the previous version of Presenter Studio, it is telling me I don't have a key w/required length. I have separate serials for presenter, quizmaker and engage but not for encoder as it wasn't available yet. I also have an order #. Any suggestions?
pls ignore-- i found my current serial #s and am sending via email w/machine codes! yay!
4 Replies
Hi Bud. Can you please submit a case with your serial numbers so we can help you out:
http://www.articulate.com/support/contact/method.php
Hi Justin-- I'm trying but because I only have the previous version of Presenter Studio, it is telling me I don't have a key w/required length. I have separate serials for presenter, quizmaker and engage but not for encoder as it wasn't available yet. I also have an order #. Any suggestions?
pls ignore-- i found my current serial #s and am sending via email w/machine codes! yay!
Cool.
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