crash and reinstall

Hoping you can help!  HD crashed and had to do a clean install of Windows 7.  Luckily I was able to dig out my old serial numbers but I bought product in 2007 (pre-encoder era) so not sure if they work any more because when I updated last version, I think one worked for all 4 Articulte apps?  I tried to enter serial number for Presenter but it didn't work as "activate" button didn't go live.  But of course I wasn't able to uninstall so maybe that was the issue?

What do I do now?

4 Replies
Bud Keegan

Justin Wilcox said:

Hi Bud. Can you please submit a case with your serial numbers so we can help you out:

http://www.articulate.com/support/contact/method.php


Hi Justin-- I'm trying but because I only have the previous version of Presenter Studio, it is telling me I don't have a key w/required length.  I have separate serials for presenter, quizmaker and engage but not for encoder as it wasn't available yet.  I also have an order #.  Any suggestions?

Bud Keegan

Bud Keegan said:

Justin Wilcox said:

Hi Bud. Can you please submit a case with your serial numbers so we can help you out:

http://www.articulate.com/support/contact/method.php


Hi Justin-- I'm trying but because I only have the previous version of Presenter Studio, it is telling me I don't have a key w/required length.  I have separate serials for presenter, quizmaker and engage but not for encoder as it wasn't available yet.  I also have an order #.  Any suggestions?


pls ignore-- i found my current serial #s and am sending via email w/machine codes!  yay!