Crashing during Publish with New Slide Creation

Aug 04, 2012

Eye- D
By Eye- D

Occasionally, Powerpoint is crashing during publishing. I restart Parallels and then it seems to be OK. 

However I am noticing that an additional blank slide is being created when it crashes... is there a virus? 

Anyone experience this? 

Thank you

2 Replies
Eye- D
over 11 years ago08/04/12 at 10:33 pm (UTC)

correction: I have to restart my entire computer to get it to publish again.... not just parallels. 

Correction again: I am now getting the error after a fresh restart of everything! 

This is the message:

AppName: ap6.exe AppVer: 6.0.0.714 ModName: as32artcore.dll

ModVer: 0.0.0.0 Offset: 001a1ee3

Please help --- last module!

-------------

Ok, I tried reinstalling with update 8 -- as described here: http://www.articulate.com/forums/articulate-presenter/4273-hangs-publish-user-accounts-control-work-round.html

I was able to publish the test presentation just fine -- however module stops after about slide 40 or so, our of 81. 

Any suggestions? 

Thank you!

Peter Anderson
over 11 years ago08/07/12 at 8:50 am (UTC)

Hi Eye- D,

If you're publishing and the publishing wizard becomes unresponsive, please review the following article which outlines suggestions to resolve your issue:

http://www.articulate.com/support/presenter09/kb/?p=497

If you have Avast antivirus installed, the publishing process may not complete. For more details on this issue, please see:

http://www.articulate.com/support/presenter09/kb/?p=1182

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