Custom Logo Insertion Problem

Hi Rainy,

First, if it's working fine for the developer, but not on your machine, it may be that the project files aren't local. Please check to make sure that you're working with project files on your local hard drive.

• Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
• You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
• Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

Also, here's the official support document on replacing the "POWERED BY" logo (including a video):

Replace the Articulate logo in the player

I would recommend reading over that article and watch the video that's included - it may be that there's a simple step missing somewhere in the process.

Now, if you're making those changes and they're still not showing up, try viewing it in a different web browser. Also, make sure you're opening the HTML file for the project if you must view it locally. I would still recommend testing the updated project in a web server, if you have access to this. 

If you view a published Studio '09 presentation on your local hard drive or send it to someone else to view on their local hard drive, you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features of your content to fail.

To properly test your published content and share it with others, upload it to the environment for which it was published. Please review the article below for more information:

Publishing and sharing Studio '09 content

Let me know if you see any improvement.

Thanks!

Thank you, Christine, for your helpful information.

After talking it over with the Developer, he realizes that my problem may in fact be that I need to put the color schemes in this folder:  c:\documents and settings\all users\applicaiton data\Articulate\presenter\color schemes, and then \templates, respectively.

But the PROBLEM I have with that is, this is a really old PC and we have had Articulate for YEARS.  This PC has be brought back to life multiple times, and they have changed my machine profile all those times.  Where I actually FIND those two filefolders is not under the active profile that I now log in as... I find those specific file folders under a really old, and now unused profile.

Here is my new question... what should I do to fix this?  I see three possibilities:

1.  Simple DRAG the Articulate profile folders from my old unused profile under the ALL USERS profile (will that work?)

2.  Just copy the color schemes and templates into the old, unused profile where the Articulate folders actually exist, and it will still work, even though it is under an old profile??

3.  Uninstall all of my Articulate software, delete all the old profiles and stuff, and reinstall, making sure it goes under ALL USERS???

Which do you recommend?  Thank you so much.

Hi Rainy,

It just occurred to me - could you not have the developer apply the changes for you, once you have the completed project? Just a thought, and I know this may be a hassle if you need to update the content in the future, but it might help. 

You could create a Presenter Package when you've finished all of your work and send it to the developer. They could then publish, make their modifications and send you the final published output to upload to your server or LMS. 

That may be a valid file location for some machines, but they do vary sometimes with different operating systems. It sounds like your current machine differs from your developer's, which really isn't that unusual - even if the machine itself is a little.. outdated :)

What you could do is use Windows Explorer and search for a similar folder. 

For example, I'm using Windows 8 and my directory is:

C:\Users\Christine\AppData\Roaming\Articulate\Presenter

I found this by using Windows Explorer and searching for "Presenter". Yes, that's a very generalized search and a lot of folders came up, but that may help narrow down the exact directory you can use. 

You could certainly try all three of those methods. Before you do, however, I would recommend backing up any work that you have, just to be safe. 

Another option, if it's a possibility, is to try another machine. 

Let me know how it turns out!

Thanks!