Custom Logo Insertion Problem

Hello, I am working on a course that was built in Articulate Studio 09.  We have gotten a graphic designer, who has made a customized Presenter color scheme and template, that include a company logo, to be inserted in the area where the original POWERD BY logo went.

I have attached both the color scheme, and the template, to my Presenter presentation, and then he gave me these instructions to follow on my machine to make the logo show up, as it does when he opens the published course. I am told that I will have to follow these instructions each time I republish in order to make the logo show up:

(After adding the template and color scheme to my folders):

1.     Copy the logo file (AIG-Logo.swf) into the PLAYER folder

2.     Open the Data folder

3.     Find the “playerproperties.xml” file, then right-click to open it with DREAMWEAVER.

4.     Once opened, CTL + F to start the FIND function, and then search on the word…   poweredby

5.     Now,

a.     Change FALSE to TRUE

b.     Delete the old file name and type in the new logo name… XYZ-Logo.swf  (this is a little SWF file)

6.      SAVE

Close, Clear yourCache, Play file, the new logo should show up

BUT, although this procedure works on the machine of the developer, who created the template, this procedure DOES NOT WORK for me.

What happens is, if I publish the course with the template/color scheme, they show up just fine.  But as soon as I go into the XML file as specified above, and make those changes, when I then try and open up the file by double-clicking the HTML file, all color schemes are stripped out, and also no logo at all shows... the background is flat gray.

WHAZZUP with that?  I have to find a way to make this work and only have one week to finish the course (end of year deadlines0>

Is there some kind of problem with my copy of Studio 09?  I cleared my CACHE about 10 times and that makes no difference, or is there some other reason why this works on the developer's machine, but not on mine?


3 Replies
Christine Hendrickson

Hi Rainy,

First, if it's working fine for the developer, but not on your machine, it may be that the project files aren't local. Please check to make sure that you're working with project files on your local hard drive.

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

Also, here's the official support document on replacing the "POWERED BY" logo (including a video):

Replace the Articulate logo in the player

I would recommend reading over that article and watch the video that's included - it may be that there's a simple step missing somewhere in the process.

Now, if you're making those changes and they're still not showing up, try viewing it in a different web browser. Also, make sure you're opening the HTML file for the project if you must view it locally. I would still recommend testing the updated project in a web server, if you have access to this. 

If you view a published Studio '09 presentation on your local hard drive or send it to someone else to view on their local hard drive, you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features of your content to fail.

To properly test your published content and share it with others, upload it to the environment for which it was published. Please review the article below for more information:

Publishing and sharing Studio '09 content

Let me know if you see any improvement.


Rainy Horvath

Thank you, Christine, for your helpful information.

After talking it over with the Developer, he realizes that my problem may in fact be that I need to put the color schemes in this folder:  c:\documents and settings\all users\applicaiton data\Articulate\presenter\color schemes, and then \templates, respectively.

But the PROBLEM I have with that is, this is a really old PC and we have had Articulate for YEARS.  This PC has be brought back to life multiple times, and they have changed my machine profile all those times.  Where I actually FIND those two filefolders is not under the active profile that I now log in as... I find those specific file folders under a really old, and now unused profile.

Here is my new question... what should I do to fix this?  I see three possibilities:

1.  Simple DRAG the Articulate profile folders from my old unused profile under the ALL USERS profile (will that work?)

2.  Just copy the color schemes and templates into the old, unused profile where the Articulate folders actually exist, and it will still work, even though it is under an old profile??

3.  Uninstall all of my Articulate software, delete all the old profiles and stuff, and reinstall, making sure it goes under ALL USERS???

Which do you recommend?  Thank you so much.

Christine Hendrickson

Hi Rainy,

It just occurred to me - could you not have the developer apply the changes for you, once you have the completed project? Just a thought, and I know this may be a hassle if you need to update the content in the future, but it might help. 

You could create a Presenter Package when you've finished all of your work and send it to the developer. They could then publish, make their modifications and send you the final published output to upload to your server or LMS. 

That may be a valid file location for some machines, but they do vary sometimes with different operating systems. It sounds like your current machine differs from your developer's, which really isn't that unusual - even if the machine itself is a little.. outdated :)

What you could do is use Windows Explorer and search for a similar folder. 

For example, I'm using Windows 8 and my directory is:


I found this by using Windows Explorer and searching for "Presenter". Yes, that's a very generalized search and a lot of folders came up, but that may help narrow down the exact directory you can use. 

You could certainly try all three of those methods. Before you do, however, I would recommend backing up any work that you have, just to be safe. 

Another option, if it's a possibility, is to try another machine. 

Let me know how it turns out!