customizing player template in Articulate 13 Presenter

Jun 13, 2014

For a ppt file, I created  I customized a player template and saved  it. . Within the player template:

1)  I assigned a color scheme

2) Under the "Features" section, I assigned different categories such as logo, search and so forth

3) I assigned Navigation as Restricted.

When I close the file and open the same file, the features that I assigned to that particular player template is not saved. As far as I know, I believe that once a color scheme and other features are  attached to a particulate player template, the settings do not change.  However, when I open the file and assign the player template, I always have to pick the color scheme from the drop down menu. Also I have to change the navigation from restricted to free.

Am I not saving my player template in a right way? It has been time consuming for me to change the setting for each ppt file.

1 Reply
Christine Hendrickson

Hi Rachel,

It does sound like something's happening and keeping the project file from saving correctly. 

I recommend confirming that you have a supported version of Office and PowerPoint installed:

Articulate Studio '13 requires a 32-bit desktop version of Microsoft Office. It won't work with:

  • 64-bit versions of Office
  • Browser-based (online) components of Office 365
  • Click-to-run versions of Office 2010

Note: Visual Basic for Applications must be installed. It's part of the typical Office setup. If it wasn't included in your installation, here's how to install it.

Here's how to tell which desktop version of Office you have.

If the issue continues, please try the troubleshooting steps outlined in the following article:

The Articulate Tab on the PowerPoint Ribbon Is Missing

(This should also resolve an unresponsive Articulate Ribbon)

Also, please make sure that you're working with local project files:

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

If that doesn't fix the problem, please try repairing Studio '13:

Articulate Support - How to Repair Articulate Studio '13

If you're still experiencing these issues, please try the following troubleshooting steps:

Unexpected or Erratic Behavior in Articulate Studio

Let me know if you try all of those suggestions and still don't see the changes saving correctly in your project.



This discussion is closed. You can start a new discussion or contact Articulate Support.