Difficulty adding numerous attachements
Nov 12, 2013
Hello all. I'm providing some support for an Artciulate user who has reported the following issue:
"I want to create a zip-file in articulate with 9 Attachments, to use it in our LMS.
After I insert all 9 Attachments I publish it. If I click on the Button “View Presentation” to see all the 9 Attachments, everything is empty. When I go back to the Attachments Button , everything is empty and I have to start all over again.
I finally succeed after about the third attempt.
If I only add 3 or 4 Attachments, everything is all right."
Any ideas on what the issue could be? The fact that the user reports that things eventually work out after 3 or 4 attempts puzzles me.
Thanks in advance for any thoughts or resolutions.
3 Replies
Good Afternoon Laodis, and welcome to Heroes!
Can your user consistently demonstrate this behavior? If so, we'd love to see a Screenr of it. However, if the behavior is more erratic, you might try this solution (for Studio '09) or this solution (for Studio '13).
Do let us know if the problem persists!
Hello, Justin.
Thank you for your prompt reply. I do not think a Screenr will be possible, and my understanding is that it falls into the "erratic" category since the user reports that she usually ends up getting things to work, so I think I'll ask our IT department to do a repair/reinstall (since the user does not have Admin rights).
Thanks again for your help! I will follow up on this post with what I hope will be its resolution.
Thanks for the update Laodis! Just let us know if you need anything further.
Welcome to E-Learning Heroes!
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