When I access some older presentations (6-10 months old), the screenr videos I had embedded in there are no longer loading. My screenr account is active and the screencasts are still up and running on the screenr website, but they don't load within the Articulate presentation. Has anyone had this problem before?
I just received my first report of an embedded Screenr not playing online which I've just verified. ( I also used the same method as described above when creating) Was there any solution to this issue? It won't play for me in both Firefox and Chrome so I'm going to guess an issue with the newest version of flash?
Sorry, I deleted my only original zip and republished by linking directly to the page, but is it possible the ad blocker plus plugin was causing the embedded videos to no longer play? Maybe there's an issue with one of the filters? I'll try to recreate the original and do some additional testing.
When I publish courses using the Web publish option, some reviewers at my company can't view the screenr presentation that's embedded in presenter. I uploaded the videos in presenter by saving an .mp4 of the video on my desktop, then inserted a flash video in presenter and resized it to fit the page.
I tried to troubleshoot with the users and they tried multiple browsers, but are unable to view the slides with screenrs on them. This only affects certain people, and I even checked with Articulate support to see what kind of requirements they need. After upgrading to the new Adobe flash player, we still didn't get results.
Can you find out what specific web browser they are using and what version? Can you also find out if they have any restrictions on being allowed to download MP4 files? Are they viewing the content online via a valid HTTP address or offline?
If I use the insert web object to embed screenr videos, and then publish to CD, are the screenr videos embedded as .mp4s? I have a client who works for a military agency who enrolled in the presenter course we have published as CD. She couldn't see the videos. I asked her to tell her IT guy that the videos were embedded as .mp4s and to see if the agency has restrictions against .mp4s. He just called and said he searched the CD and didn't find any .mp4s. Could you explain this to me--I need to get back to him and we have a lot of military clients so this may be a really big issue.
A Screenr inserted as a web object would not be an MP4. If you'd like to insert the Screenr as an MP4, you'll want to download it first, and then insert it.
13 Replies
Hi Gina & welcome to Heroes,
What method did you use to insert the Screenr videos into your presentation?
Thanks for the quick reply, Brian! I used the method from this demo: https://player.vimeo.com/video/148893009 - the web object embedding.
Are you viewing the content online or offline? Have you tried republishing one of the presentations to see if that makes a difference?
I just received my first report of an embedded Screenr not playing online which I've just verified. ( I also used the same method as described above when creating) Was there any solution to this issue? It won't play for me in both Firefox and Chrome so I'm going to guess an issue with the newest version of flash?
Todd
Can you please submit a case so we can take a closer look at this issue for you:
http://www.articulate.com/support/contact/method.php
Justin,
Sorry, I deleted my only original zip and republished by linking directly to the page, but is it possible the ad blocker plus plugin was causing the embedded videos to no longer play? Maybe there's an issue with one of the filters? I'll try to recreate the original and do some additional testing.
Todd
Hey, Todd. Yeah, if you can repro that would be great! Not really sure what was going on there.
When I publish courses using the Web publish option, some reviewers at my company can't view the screenr presentation that's embedded in presenter. I uploaded the videos in presenter by saving an .mp4 of the video on my desktop, then inserted a flash video in presenter and resized it to fit the page.
I tried to troubleshoot with the users and they tried multiple browsers, but are unable to view the slides with screenrs on them. This only affects certain people, and I even checked with Articulate support to see what kind of requirements they need. After upgrading to the new Adobe flash player, we still didn't get results.
Are there other reports of this happening?
Hi Meg.
Can you find out what specific web browser they are using and what version? Can you also find out if they have any restrictions on being allowed to download MP4 files? Are they viewing the content online via a valid HTTP address or offline?
Justin,
We are using Firefox 12.0. They are viewing the content through our articulate online web address on our office's wireless network.
Hi Meg.
I would see if there is a restriction on MP4 files and then also make sure they are using the latest version of Flash player:
http://www.adobe.com/go/getflash
If I use the insert web object to embed screenr videos, and then publish to CD, are the screenr videos embedded as .mp4s? I have a client who works for a military agency who enrolled in the presenter course we have published as CD. She couldn't see the videos. I asked her to tell her IT guy that the videos were embedded as .mp4s and to see if the agency has restrictions against .mp4s. He just called and said he searched the CD and didn't find any .mp4s. Could you explain this to me--I need to get back to him and we have a lot of military clients so this may be a really big issue.
Hi Jeanne,
A Screenr inserted as a web object would not be an MP4. If you'd like to insert the Screenr as an MP4, you'll want to download it first, and then insert it.
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